AutoZone Auto Parts

Went into Autozone in Franklin today (a Automotive Parts store) not a "Automotive Shop" and had a problem with my battery.. not only was i greeted with love from all the staff at the door but Phyllis Warden the store manager answered my question quickly and helped me figure out what to do within less than a minute.. very knowledgeable staff.. all the staff tried to be more than helpful when I was there "asking to carry stuff for me" and "making sure i was taken care of" ... this place makes me feel like this work environment has a great culture.. you dont find that in many "parts stores" I'll be going back!

Just wanted to make a comment that I have always received stellar service from staff at the Franklin VA location. But I would just like to add that I go there with realization that this is an auto parts store. They are no trained mechanics that are employed there, and that I do not nor would I allow them to perform any "repair" on my vehicle. Not only for my peace of mind with it not being done by a licensed mechanic, but for any vehicle warranty I may carry. Each encounter with staff has always been professional and courteous. Thank you!

Had to get a new battery late Sat night and went in Auto Zone..immediately greeted with a smile from Ashley C and Kyle. I was in and out in 15 minutes. They both went the extra mile and answered all of my questions with good suggestions too. More than 5 stars for Ashley C and Kyle!! WOOOO HOOOO!!! Superb customer service!

I've never seen a place of workers that didn't want to do the work they were supposed to do. There was excuses for EVERYTHING! The store manager/customer satisfaction/parts experts Phyllis Warren had the worst attitude and is extremely disrespectful. When he colleague suggested assistance to complete the task she's supposed to she responded, "I'm not going to need that because I'm not lifting anything." Refused to lift the hood, refused to remove the parts she disconnected from the car, refused to run the proper tests. What should have only taken one hour, took half the day. She refused to call me to give me the updated status, I had to keep calling in to check. I'm all honesty, I don't believe the job was even done correctly. I ended up purchasing new pay to replace. I was told, "we can't

Travis is very knowledgeable and was very willing to help with the installation of my battery.