AutoZone Auto Parts

I’m only giving 2 stars because one employee actually did their job — the rest were terrible. I was sent to three different AutoZone locations for a battery replacement in 3-degree weather. When I finally arrived at the Garfield location, I stood inside for about 15 minutes before anyone helped me. A female employee came out, had me turn the car off, confirmed the battery was dead (which I already knew), then told me she didn’t know how to install it and claimed I’d need a mechanic because parts had to be removed from the engine — which was completely false. It’s a simple battery with a few clips. She asked another coworker for help, and he laughed and said no because it was cold. I was then told I could either get a jump and leave or wait 1–2 hours for a manager. After already wasting o

If I could give zero stars, I would. Walked into this AutoZone and apparently customer service is optional because not one of the two associates bothered to greet us. Cool. But the second a man walks in? Boom — suddenly the girl behind the counter finds her voice. Interesting how that works. Then I go to check out, and the same girl is standing there doing absolutely nothing but still can’t acknowledge us. I had to ask her if she was open — and she looks at the stuff in my hands and tells me, “You can go to self-checkout.” Ma’am… YOU get paid to help customers. I do not clock in for AutoZone. 🤨 And what really sealed this review is when the person with me asked her a question in Spanish and she decides to respond in English for no reason at all. The attitude was unnecessary and honestly

The worst customer service experience i have had at an Autozone. Will definitely skip this store so i dont have to deal with Welding or whatever that boys name is. Went before and the guy from a week a go was good.

Excellent Service – Thank You, Bryan! My car battery died just a short walk away from this AutoZone. I had jumper cables and access to another working vehicle, but I had no idea how to actually jump-start the battery. Desperate and stranded with my two young children, I walked to AutoZone hoping to find someone who could help. I asked a few employees for guidance, and that's when Bryan stepped up. He was kind, calm, and incredibly helpful. Without hesitation, he offered to assist me with my car. Thanks to his knowledge and willingness to help, we were back on the road in no time. Bryan truly went above and beyond, and I can't thank him enough. I’ll definitely be returning to this AutoZone for any future car needs — and I’ll be asking for Bryan by name. Outstanding service!

We have a business account with this store, and it is expected that the staff are properly trained on how to communicate professionally and not bring their personal issues into the workplace. Unfortunately, one of the employees, Diana Tineo, was very rude and unprofessional. She spoke aggressively, used inappropriate language, and made insulting remarks in Spanish—assuming I wouldn’t understand—while on the phone. After ending the call, she directly insulted me, even though I hadn’t spoken to her. Only after she cursed at me did I respond and then left the store. This kind of behavior is unacceptable, especially in a professional setting. I hope management takes this seriously and ensures better training and supervision for their employees.