AutoZone Auto Parts

First, I have had many good experiences at this Auto Zone. As far as my recent purchase/canceled order, I ordered a battery online and it was a disaster. The website said the very common truck battery was available at the Gluckstadt location. I paid for the battery, and the transaction went through. I received a confirmation email. A few hours later I got an email saying the order was ready. After work, I went to pick up the battery. When I arrived the employee looked for the battery but was unsuccessful. He asked his co-worker for help. A co-worker came from the back and said the order had been cancelled, which was news to me since I was there to pick up the battery. He also said they no longer sell the particular battery which seems unusual since it was for a 2012 Silverado. The same ba

Went this morning for a battery test, left with a brand new battery installed in less than 15 mins! I was greeted with punctuality and kindness as soon as I walked in the door. The gentleman who helped me was quick but thorough! Thank you for a great experience!

Kelvin provided great customer service & he was very helpful! He made sure I got what I needed and assisted with the bulb replacement. Visit the Gluckstadt Rd. Store

Bryan was extremely helpful and went above and beyond to help us figure out the problem with my Jeep. He was friendly and knowledgeable and made us feel important. I wouldn't hesitate to go back and ask him for help again.

It doesn’t even deserve one star. The customer service is the worst, very rude and unprofessional. They don’t even respond with a simple “good morning.” They act like they don’t want to work, always giving excuses just to avoid doing their job. Very lazy and unhelpful.