AutoZone Auto Parts

I want to be very clear — Yaneli and the regular staff at this AutoZone location were professional, helpful, and respectful. I truly appreciate their effort. However, my experience with the manager, Gabrielle, was unacceptable. As a manager, leadership and accountability are expected. Instead of resolving the issue in a professional manner, the situation was handled poorly and dismissively. When management fails to support both customers and staff, it reflects negatively on the entire store. The staff deserves recognition. The management needs improvement.

⭐☆☆☆☆ I walked into AutoZone expecting a quick and simple transaction—purchasing a $274 car battery and a 10mm tool kit. Nothing complicated. Instead, what I experienced was a complete disregard for in-person customers. While I stood in line waiting to be helped, three different employees prioritized answering ringing phones over the actual customers standing right in front of them. One employee told us they’d “be right back,” then simply walked away and never returned. The other two had their heads down the entire time, avoiding eye contact and any sense of urgency. Another employee wandered off, only to return briefly when the phone rang again, completely ignoring the people physically in the store. Not one employee acknowledged us with a “we’ll be with you shortly” or offered a simple

I was able to have my check engine light read here and make a return the cashier was friendly and I was helped immediately. It was empty at 12 on a Tuesday. I appreciate this location. Thank you!

Yes I had to wait in line not as long. As I normally would have. But once you get to agency. They are awesome. Being a woman not knowing what to get . They take there time explaining to u .what u need and why you need it. Just so helpful. I give them a 10 in customer service.

Very disappointed with the management at this AutoZone location. I came in for a battery warranty replacement and was sent to another store after being told the battery wasn’t theirs. The other store confirmed the same. When I returned, the manager, Gabrielle, admitted he sent me away because he didn’t want to take the time to replace the battery. That is unacceptable and unprofessional. The staff were polite — management needs serious improvement.