AutoZone Auto Parts

My battery died on the coldest day of the year. When I asked for help, an employee told me that his manager had said he “didn’t have to do batteries today.” His attitude came across as a mix of “that’s your problem” and “I don’t really care,” and honestly, that seemed to be the general attitude of all the employees. You literally work at an AutoZone—what do you expect during the cold months? While he ultimately did help me, the amount of pushback I received beforehand was inappropriate and unprofessional. The entire experience made me never want to come back!

I was in a bit of a pinch and these guys really helped me out. George assisted me. He was understanding of my situation and gave me awesome (AND FAST) customer service. Thanks, George! 🙏

UPDATE : AutoZone sold 2 DEFECTIVE engines ! My truck has been in and out of the shop since Dec. 2021. I was able to drive it a little over 1000 miles with those 2 JUNK engines ! It's currently in the shop waiting for engine #3 from this store. I'm out THOUSANDS of dollars and I STILL don't have a truck I can drive ! A shop in Lititz was paid to install an engine that they purchased from AutoZone. AutoZone did not include ANY warranty information or break in information when I picked up my 07 Avalanche on 6/20/2022 with 189,582 miles on it.. The rebuilder of the engine was NuTech. Warranty information /break in procedures were NOT provided until 10/3/2022. I was told by the shop everything was good to go and to change the oil at 5000 miles. Since we didn't have the paper work that should h

I needed a new battery, and Ian really helped me out. Also checked my alternator and explained some things I didn't know. Even told me to smack the controls for my windows since they weren't working right, and to my surprise, it actually worked, haha

Poor workmanship on a battery replacement. We needed to test a potential bad battery in my daughter's car. I walked in and I seemed to disturb the clerk who was looking half asleep and on his phone. He did come out though to help, and was nice and courteous with a touch of "I don't care." He ended up replacing the old battery and sending my daughter on her way. Only a couple weeks later, she broke down on the side of the road because the battery terminal was not tight and the battery was not installed properly. This is not acceptable since we rely on and trust AutoZone's service to keep vehicles on the road.