AutoZone Auto Parts

I went into the store looking for a specific auto part and Liz was behind the counter. She was extremely condensing and I had to ask her to show me where it was, she seemed to be bothered that just pointing in the general direction of the aisle did not suffice. Although I will say that the only part of her customer service skills that resembled any kind of basic retail training is that she did greet customers as they entered the store. Do better autozone.

Customer service lacks respect towards customers. I've always received the look and not welcome feeling from this store. Never a hi How can I help you more of a what do you want. Never seen a smile, just a disappointing look that someone came in and hoping I go to someone else as they look away. This is not my usual store, I stopped by after grocery shopping. This will be the last time, I'll go across town or the other auto parts stores.

I helped a gentleman get a battery replacement, and Rebecca helped take care of me, and followed up with me after the fact as well. I really appreciate the way that Rebecca handled my situation.

So I went in and received no help infact they told me “google exists” and pulled up a YouTube video and told me to do it myself and i ended up stabbing myself, they then said they cant do it because it would be a liability but if you work at a car shop you should know how to do these things 0/10 horrible experience the one 3201 50th street was great help and did it without any problems

Corday was such a great help! Super friendly and kind, made everything quick and easy. Definitely recommend this AutoZone, especially if Corday’s working!