AutoZone Auto Parts

I went into this location today to have my car battery replaced under warranty. Carlos was cocky, arrogant and rude and so was the young redheaded kid. Horrible experience that definitely raised my blood pressure. I will never go to this location again. I would give zero stars if that was an option. I worked in the automotive repair / fleet maintenance business for years. Customer service, positive word of mouth advertising and repeat business is key in the industry. I am requesting that the regional manager reply to this post and let me know how I can contact you ASAP to give you more details. Thanks.

Went by to have a battery checked and the young lady working there told us it was a AAA and we should call them first. We did and it turns out it was still under warranty. High praise for the honesty and catching that. Makes me a solid customer going forward. Thank you.

I usually don’t leave reviews but yesterday I had a great experience I just had to.The store manager Juan went above and beyond to help me. He not only got what I was looking for but Educated me on basic things a car needs and I’m so thankful for that

Horrible customer service. My mother came here to buy a fuse and politely asked them to swap it out for her because I’m out of town and can’t help (former mechanic here), they refused to help her in any way even though I’ve been an AutoZone client for years and never had problems asking them to help with a mechanical task, I know if I was there in person it would’ve been a different answer. AutoZone management, train your staff to actually be considerate and helpful to people in need. The Manager Juan was incredibly disrespectful to them and refused to speak to me on the phone, I’ll gladly come talk to him when I’m in Phoenix next.

This place is the best AutoZone branch so far. The discipline and courteousness of staff reflects a good leadership and culture set by Juan. Everyone is so helpful and would take extra miles to address the problem。 Cederick and Jeffrey are very helpful and impressively knowledgeable。 Their knowledge is craftily honed by their background and vast experience, young as they maybe - but don't let that deceive you...they know more than you think. Don't be shy to ask. Impressively great group of people.