Avis Car Rental

Worst Car dealers I ever seen, reserved a car through Expedia and when we arrived there was no cars available, but they still have so many options in Expedia . Called the dealer, the lady picked up the phone and start saying: "Stop harassing me", when I just tried to know if they have any car available for us. Super disgusting behavior of a cashier or dispatcher who does not know how to communicate with customers and acts like a victim.

DO NOT RENT A CAR HERE I normally go to Ontario Avis. I had to get my car serviced and this location was close to my job so I can pick it up on my lunch break. We reserved a car a week in advance when we get there the lady had us sign a form for a car inspection that we did not look at we declined and she said we can just take pictures. I told her We will not sign the papers until we inspect the car that’s a legal document. She also mentioned a $250 fee for bringing it bad dirty. Which i have never heard of but was not a big deal because we always take care of our rentals. She never gave us the key and the door was locks So we go to look at the car outside of the car to find the BUMPER SCRATCHED, passenger SIDE WAS SCRAPPED ON BOTH DOORS a dent also a lot of DEAD BUGS IN THE FRONT OF CAR.

Twonya Hill displayed excellent customer service skills. Extremely knowledgeable, professional, and approachable. Very helpful and outstanding.

I love to leave great reviews when people do great things or even uphold the typical respect and thoughtfulness when it comes to helping paying customers. So, I usually would NOT Post anything negative because it’s time consuming to keep that energy. However, this branch, my very first time using them since I moved and it was not a good experience. I returned my car 1 hour and 7 min late due to voting in one of the most important elections in modern time…arguably of course. I asked was there any grace period for me to NOT be charged an extra day and she told me no only 20 min allowed. After the thousands I’ve spent being loyal to their company. No grace no smile no anything. Not happy, I was not asking to remove my charges, but just consider to give some grace. I do NOT recommend, for this

5 STARS all the way around! This location has the most competitive prices around. Trust me, I've been patient and have done my research. From the beginning to the closing of sale, AVIS Colton is your dream team! Nash helped me with the specifics of the vehicles and options. He was professional and honest. Manager George made financing seamless! There was no hassle or back & forth. George is an absolute asset to AVIS. This team was truly on my side, which is rare to find! I got the vehicle I wanted, the contract terms I wanted, and without any doubt I am a VERY SATISFIED customer! I highly recommend this location for your vehicle needs. I will be going back for my next vehicle! See you soon AVIS Colton Dream Team!