Avis Car Rental

Been planning a trip for two months. One week before the rental pu I call the office to double check I have all the correct information and paperwork to rent my passenger van. I did not want to have any issues like not having a credit card. I was instructed I would only pay a deposit that would be returned for not having a credit card. When I get there two lady’s are in the back chomping away on tacos as one is dealing with a customer. After waiting 45 min and having to watch them finish their food in front of the lobby and customers. They tell me I am needing a credit card to rent my vehicle. When I tell her this is the whole reason I called a week in advance as for the day before and was told I had a passenger van and the debit card with the deposit is sufficent. She kicked me out . Rude

GREAT customer service! We live here in Corpus and needed a car while ours was in the shop - AVIS on the SPID did not disappoint. The price was right; the assigned car wasn't right for us - but Liam, the customer service agent on duty today was accommodating, professional and VERY helpful for us. THANK YOU for keeping the customer's needs in perspective and for working toward a great solution. We are so thankful for his positive, helpful attitude today! Thank you AVIS.

I received the coupon from Avis because Avis previously left us stranded by not sending road side assistance in a timely manner. I used it on a rental last week and when I placed the reservation, I received an estimated nominal charge that accounted for the coupons. However, upon returning the car, I received an e-receipt for the total price of the rental w/o coupon applied, and upon calling the local office, they told me they can't fix it. Now I am having to deal with a second Avis screw-up. Do not use this location - bunch of scam artists.

If I could give no stars I would this is the second time I have had issues with this location and company. First time back on March 25 2025 I rented a suv for the weekend. The car was not washed or cleaned. The car also had broken wipers thank god it did not rain on the way out of town and back. Second inconvenience I rented a car for a week for person reasons just so they could deny me the prepaid rental because I could not show them the PDF to my drivers license renewal. Mind you I had the printed copy with me. I kept telling the kid that is exactly what was on the PDF. He still insisted on seeing it. I wasted 10 minutes trying to open a PDF that had a password for a certain amount of time only. The renewal was done on the 15th my birthday. I told him to cancel and he told me I had to ca

TL;DR - This location is poorly ran and understaffed and will charge you exorbitant fees to spruce up their generally crappy cars even if you are a “preferred” member of several years. Avoid at all costs. I have been an Avis customer for several years both personally and corporately. Over this time I have spent thousands of dollars, passionately advocated for them, and overall been happy despite the unpleasant nature of the car rental experience in general. Unfortunately, I will no longer be working with them nor will any company I influence after my recent experience of being charged $450 for a cleaning fee which is over twice the average cost of a full detail and THREE TIMES THE COST OF THE RENTAL FOR THE WEEK ITSELF for pet hair in 2 of the 3 back seats and floorboard. I offered to