Avis Car Rental

We booked a reservation for a gas vehicle. Upon arrival, we were told they only had Electric vehicles. No phone call before we arrived to inform us of this to possibly go elsewhere. The lady who helped us was pleasant, she handed us the keys and first thing we noticed about the car, it was completely filthy! Inside and out. Empty water bottle, crumbs, stains, smelled of smoke. It was low on charge, had no windshield wiper fluid. Disgusting. We had to spend extra funds getting this car detailed inside and out. We were told by the lady who checked us in, that this location does not have the ability to clean their vehicles between each rental! Do not rent from this location. Better options elsewhere

Car given was a lesser degree than the class I paid for(extra leg room). Smelled like cigarettes, was missing air in tire, as well as gas. The hours online do not match up. This seems to be a one person operation, which I can understand is overwhelming or perhaps too much work to do everything timely. Customer service is dismissive and phone rarely gets picked up to confirm if they are still open. If you can avoid this Avis location, it will save you a potential headache.

I am leaving this review because of the experience I had with my recent Avis rental. I received the wrong car from what I reserved, and the vehicle provided was very dirty and poorly maintained. Despite bringing this to the attention of the staff, I was given no refund, adjustment, or proper resolution. This level of service is extremely disappointing and does not reflect the standards Avis claims to uphold. Do not go to this location/ Company very rude at desk. Customer Service is horrible, Save yourself the headache.

I needed a truck and I called the online number five days early to make sure they had one. They said one could be transferred from the airport since I had called early. We got there to pick it up and was told, "We don't rent trucks from this location." We were also told, "Corporate will tell you what you want to hear just to get you in to rent a vehicle".

I reserved a vehicle through Uber’s rental program, confirmed it over the phone, set up the online account, and was assured everything was ready. When I arrived, the story changed completely. The car I reserved wasn’t available, my “reservation” apparently meant nothing, and the staff on-site seemed uninterested and unhelpful. This is not the first time—it’s been the same broken system since at least 2018. Every Uber-affiliated rental agency operates this way: you waste time, money, and energy just to show up and be told “oh well, nothing we can do.” It doesn’t matter if it’s rides, rentals, or even Uber Eats—anything tied to Uber’s platform ends up being unreliable and one-sided. After seven years, you’d expect them to fix this, but nothing has changed. Instead, customers keep getting s