Avis Car Rental

This review is for the Avis/Budget Car Rental right outside Travis Air Force Base. We called for rates and the desk clerk said he had nothing less than $100 a day. We went online and found one for $52 on their website and reserved it. The the clerk called us back 5 minutes later and said he had no cars. So he cancelled our reservation. We drove past on our way to Enterprise and saw numerous cars on tgr Avis lot. These guys obviously onky want to rent to you at a high cost or not at all. Don't even bother with them. Take the Fast Connect bus from base to Enterprise (cost is $2).

I had a long term rental for the military and the location was right outside base. Alfred was the front desk every time I stopped by and he was extremely accommodating and went out of his way to help me numerous times. Give him a raise!!! I usually don’t have a good experience with rentals but I can’t say that this time. Very very impressed and all the cars are decently maintained and cleaned.

Employee Monica called my daughter a thief because I used my credit card to purchase the rental. When I called, Monica refused to discuss her behavior with me. I told her that I would report her behavior to corporate. She said "Go ahead, report me to corporate." and hung up on me. Too bad this rental agency has her terrible service to recommend them.

When walking into the building the person at the front desk didn't seem happy that I was there and gave and attitude the whole time. if I am being 100% honest it did feel kind of racist because the guy before me got great service and I am a black man. I had some questions about the rental insurance and asked if I could call insurance to see if I'm already covered. once I was done with the call she made a snarky remarking by saying your insurance is cheaper. I do have car insurance and so I pay them every month for the service so I did not see a reason why she made that remark. One thing I will say is the car was great and it got us to our destination with no issues.

I recently rented four vehicles for the Travis Air Show and experienced significant issues with billing and taxation. Despite being assured that the vehicles would be tax-exempt due to the Government Purchase Card used for the transaction, I was charged taxes and gas fees upon returning the vehicles. Even after providing all necessary documentation, including our W9 and Tax Exempt Certificate, the manager failed to honor our tax-exempt status. Furthermore, despite one vehicle being driven for under 50 miles, we were unfairly charged for gas on all four vehicles. Attempting to address these issues with the staff proved futile as they showed a blatant disregard for the law and our concerns. As a result, I am now considering legal action to rectify this situation. Overall, this experience