Avis Car Rental

On December 1st my wife utilized a corporate discount to rent a Tesla Model 3 from December 20th through December 28 for the price of $542. On the 17th of December we called to ensure that our rental was still available due to the overbooking that is expected hospitality based companies, especially in Florida are practicing to ensure they don't loose their investments. However the company representative told us that the vehicle was in and that it would be ready and waiting for us within the three days. Obviously that's is not what happened! Itching to get on the road we showed up 30mins early, when we were finally seen by a female representative we were approximately 15 minutes early. We were then told that the vehicle was not there and that all they had was a Jetta that just got returned

Avis corporate instructed me to go to this location to swap my car. I drove an hour to get there and the lady at the counter went in the back to speak to the manager. I heard them talking. She came back and said they couldn’t help. I explained that corporate sent me and provided all my information. She went back again and emerged only to tell me that the manager told me to go to the airport (another hour further) to swap the car. He could not be bothered to tell me this himself. This has to be run by an incompetent independent franchisee to be this bad.

I would stay away from this one. They only have one person working the counter for Avis and Budget and it backs up badly. Also, I got back before 6 (when they are supposed to close on Fridays) and no one was there and it was already locked up. I had called them several times to let them know I was coming and no one answered the phone here. I called customer service for Avis and they told me to bring the car the next morning. When I did, the woman was trying to blame me by lying and saying she was there til 630 (I had proof from my customer service call that I had arrived before 6 so she didn't charge me). Save yourself the hassle and go somewhere else.

It's also Budget, friendly employees, needs better variety of cars. They need to defirentiate the types of cars cause compact, economy and intermittent are all the same just with different prices.

One lady person working slow as possible the other dude relaxing in the back going on 50 min waiting and I got somewhere to be