Avis Car Rental

We reserved an SUV for noon, showed up the next day, and the building had already been locked up by 11:40. We saw multiple people (customers, I assume) pull up and drive off because they couldn't get in. We're moving to Rock Island and this experience ruined and wasted our entire day - we needed the SUV to help us move but now we won't have one. Called customer service and we were going to be charged another hundred dollars to rent a car from the location near the airport. "No discounts available for the inconvenience." Just don't bother with this place.

Absolutely abhorrent. We rented a vehicle several days in advance. Employee slept in and arrived disheveled. No apology for being 20 minutes late. Four other clients waiting. By the time we got through the line, we were then informed that our vehicle was not in stock ... drive across the state line to the airport! #1 Our clients are waiting for us now and makes our business look unprofessional. #2 We've now driven almost half the distance of our entire day's mileage just to rent a car. #3 We also have to pay for parking at the airport, increasing the cost of this rental even more. #4 The second location charged us an extra $20 over what the first store would. Never again. Stay away. Don't enter.

BEWARE !!! FRAUD !!! SCAM !!! This is the worst Avis location I have visited. It’s supposed to open at 8AM, but the man who is working doesn’t show up until 8:15AM. We go to pick up a Toyota Corolla or similar, but he says that all he has is a Chevy Equinox. We go out to the car, and it’s absolutely disgusting. We would have canceled the reservation, but we were in a pinch and needed a vehicle - so we took it. He said he would clean it for us before we took it which was nice. Unfortunately, I’m positive he just drove it over to the car wash next door and lazily vacuumed it. At this point, we had to sit and wait 15 more minutes for him to “clean it.” Now we have finished our reservation, returned the vehicle and I have two very large unauthorized charges on my credit card. I try calling Avi

What a great experience! On March 15th Vicky helped us rent a car to take on a week long trip. What a smooth check in and zero issues during travel or upon return. Will 100% be back again! Thanks to Vicky for being so helpful!

Reserved a vehicle, called to tell them we would be cutting the time tight and they said no problem as long as we are here before noon. We showed up at 11:42 am and the employees had already locked up for the day. Leaving us stranded without a vehicle.