Avis Car Rental

I usually rent from this location due to the convenience within the Laredo Airport. I highly recommend to make a reservation based on the high car rental demand at this location. The car rental reservation was ready, clean and full tank when I arrived. Employee was professional and friendly. Will rent again from this location when in Laredo.

I had a fantastic experience with this car rental company! From start to finish, the customer service was absolutely top-notch — friendly, professional, and incredibly helpful. The guy Brandt made the entire process smooth and stress-free, which I really appreciated. The vehicle itself was spotless, well-maintained, and a pleasure to drive. It looked and felt like new, which made my trip even more enjoyable. Everything was ready on time, and returning the car was just as easy as picking it up. Highly recommend this company if you're looking for reliable service and a clean, quality vehicle. I’ll definitely be renting from them again!

Worst rental experience of my life!! I usually always go with Avis because of their nicer fleet but the owner of this location will add every charge possible to your final bill. I was charged a smoking fee for no reason $450 (I don’t smoke) , $20 in gas even though I filled up at the closet gas station (tank was not even full when I got it) also a late fee for dropping the car off earlier than I booked the reservation for but this location has the worst hours for an intl airport. Be careful renting from the Laredo Intl airport location!

Car was high mileage and filthy with clearly marked damage. The location said their car wash has been broken for a month so they are not able to clean their cars. First rental at this location I had a similar experience high mileage vehicle poorly kept and the Avis employee was 45 minutes late to work so our 9AM rental was unavailable due to lack of staff.

I am writing to formally express my disappointment regarding a recent rental experience that fell far below the level of service I have come to expect as a frequent customer. During a trip with my two young daughters, I was provided a vehicle that had multiple warning lights illuminated on the dashboard. This caused significant concern, as it made me question the vehicle’s reliability and whether it would even restart if turned off. As a result, I felt unsafe stopping the vehicle, which created a very stressful situation—especially during necessary restroom or rest breaks, where I could not comfortably leave the car unattended with my children. Additionally, the air conditioning system was not functioning properly. The airflow was inconsistent, failing to cool the cabin adequately, which