Avis Car Rental

Terrible experience with Avis at Montrose Airport. The customer service was shockingly rude and unhelpful — so bad that my husband and I felt unsafe renting from them. We canceled our prepaid reservation, lost $150, and it was still worth it. Normally we take reviews with a grain of salt, but after how poorly we were treated, we assumed the other bad reviews were probably very accurate. The front desk agent was hostile and unprofessional. We went to Enterprise instead and were treated with respect and professionalism. Worth the extra cost to avoid Avis and have piece of mind during our trip.

The lady never seem to be at the counter. Never using budget or Avis again. The car I rented in the Oklahoma City had an engine malfunction in the middle of my trip (here in Montrose) and getting a replacement is impossible. I had to rent the car from Hertz and with return in another location it cost me double the price for half of the trip… The customer service and roadside assistance were very hard to communicate with and not very helpful. They said I will get reimbursed for two days, but honestly it won’t help much. Lost time and money. Never using Budget/Avis again, the third time I use them, the third time there’s some problems, twice there was a mechanical issue with their trash cars.

Uncaring & inflexible company and employees. Flight was canceled, so we headed back down to the counter to ask for the car we just dropped off at an airport that did not have a single arrival after we arrived. Woman behind the counter at 5:01PM said "no more cars" and walked away. I could see our car. She lied and simply did not want to help us because we were 60 seconds past their "close" time. This is wild to me for a car rental company that is INSIDE the airport. If flights are getting canceled and delayed, doesnt it make sense for the company to stay open and rent a few more cars out?

I have rented from this location, unfortunately numerous times. I have been given cars with broken windshields, Smelling like vomit, Stinking of cigarette smoke and Filthy dirty windows and exterior. I can honestly say out of the 10 times I rent from them once I got a decent car. Lazy unprofessional company. i’d rather walk them rent one of their cars.

Do not rent from this company, and if you do, make sure you walk around the vehicle with video and the attendant before leaving the lot. I rented a truck one month ago, it had significant damage. I was scheduled to pick it up at 5:00pm, and arrived at that time. The attendant was closing up but got me the keys and paperwork. She informed me there was some damage on the vehicle. When I saw the truck, I found that it was significant. I went back in but they were closed so I couldn't make sure it was documented. I took photos at the lot, drove home (10 minutes away), contacted Avis customer service and a gentlemen took the information and said it was documented. One month later, yesterday, I received a text that I was being charged for all of the damages. I contacted customer service a