Avis Car Rental

This place is terrible. I reserved a vehicle online And when I got to the location after one hour of drive, All they say is “sorry I don’t have a vehicle available. Unfortunately, our system doesn’t know what we have available.” Although the vehicle was fully paid off.

I rented a compact Car here at Avis thru my Costco account, and it was worth it, without it it was over $300 from Wednesday to Wednesday..I ended up paying $240 🙃 😑 last minute rental and the employees were professional and respectful..

If you can, avoid this rental car place. They are dishonorable. They charged me for gas and I had to go through an hour of waiting and with AVIS billing phone line to get it refunded. Luckily, I took a pic of the gas tank when I picked up the car and when I dropped it off to prove I should NOT have been charged for gas. Additionally the car was dirty and I paid $10 to take it through the car wash. They did provide reimbursement of the $10 but they initially argued with me that it was a discount. I had to reiterate this was NOT a discount, but reimbursement for the the money I spent cleaning a dirty car. Finally they did not charge me the quote I was provided by Costco. It was $2.16 more, which may seem low, however, this is how they nickel and dime multiple customers and recoup much more t

WARNING!!!!! Take GOOD photos and videos before renting from this location. KEEP those photos and videos for at least ONE YEAR. They claimed I caused damage to one of their vehicles when I didn’t. They did not let me know until almost SEVEN MONTHS later. We even walked around the car when I returned it and I remember he said, “it all looks good, you’re good to go”, as I was expecting because I returned the car in the same exact condition as when I received it. I definitely didn’t hit anything and the bill doesn’t state what was supposedly damaged. I did take photos and videos prior to renting the car but deleted them awhile back because so much time had passed, I didn’t think any problems would arise. Boy was I wrong. Fortunately, I backed up those photos/videos to my computer before d

This is absolutely the worst place to rent from, will never rent from Avis again! I rented a car for over a month and was overcharged $862 dollars which I wouldn’t have know about unless I checked my statement because I was never emailed a final receipt. I returned the car on May 13th and I am still fighting to get my money back and the Moreno Valley office pawned it on Avis Customer Service saying it had been too long and they couldn’t see the records anymore. Absolute nightmare.