Avis Car Rental

Gentleman at the counter on 03/07/26 should be put through training again. Booked a car a day in advance. Walked up to counter and began going through my wallet to locate my ID and three of my 10 cards are credit cards, 7 are debt. 1 of my credit cards which has an insurance coverage through the card benefits he immediately said we don’t take those cards and I said ok no problem, we can attempt to charge it. If it doesn’t work, I’ll use my cap one savior card which has an insurance benefit but not as good of coverage, and I asked him to pull up my reservation and he informed me just cancelled my reservation and would not let me rent because my credit card (not debit card) they don’t accept and that he wouldn’t help me check inventory at other stores and they don’t have the car I reserved t

Not a very pleasant environment, place or staff. Need more customer service skills. And how to treat the public. They are not to knowledgeable in their fiel. And if you don't have a credit score of 730 don't even bother trying to rent a car from them. Best place to go is Enterprise on 10th street in Ocala. Very friendly and knowledgeable and no credit score. Sincerely Mrs. Rodriguez

Had a prepaid reservation for a pickup time of 4pm, but was running late. Tried calling the location all day, but phone would roll over to customer service. After unsuccessfully reaching anyone at the location, I ended up speaking to customer service who advised that it would be fine as long as I was there before they close at 6. Get to the location on Pine to be told that he didn’t have a car for me because I wasn’t there at 4. There were several cars on the lot, and the guy said they were all out of service. This is very poor customer service! I had a prepaid reservation and you don’t have a car for me, what kind of business is this! I called customer service held for 15 minutes for a supervisor for the call to be disconnected. Called back and finally got a supervisor and that was a usel

So I made a reservation for a mid-size SUV months in advance. We had a family trip. We got to Avis and they didn't have the car. No one called or said anything. The only option they gave us was a small car, even though we paid for a large SUV. But whatever, we needed to roll. All done, and then I see extra charges on my card for returning the car 10 minutes after the scheduled time! I even picked up the small car 2 hours after my reservation because even that took them time to process, and they were late. Poor and terrible customer service, and they will charge your card without you paying attention. Watch out for this scam.

Best price and Jack from Customer service was friendly and helpful. Nico provided friendly and efficient rental assistance at the Ocala location.