Avis Car Rental

The rental experience from Avis was horrible. Despite having a reservation with a clear pick up time for which we arrived on time for, we waited 45 minutes at the counter to process our rental paperwork (one person sitting at the desk). Next we were told that the wait for Avis to bring our car would be minimum 1 hour. We waited 2 hours to get the rental car. During this time my family (spouse and two toddlers)-along with 15 other customers waiting, were informed that "Avis preferred" members were given preference and the vehicles available were given to them first. The vehicle I had reserved and paid for in advance of week was sitting right across the waiting area. I approached Avis members several times pointing to the vehicle I had reserved and asked why they were not releasing it and ke

This is arguably the worst Avis booth I’ve used. Lines are long, they only have 1 attendant checking people in and no management in sight to help defray the volume. Seriously poor customer service. Other rental booths helping other customers much faster. Would not use Avis again.

The DMV is less painful than waiting for Avis to help people at the Palm Springs Airport. The line did not move for 45 minutes. There was only one person working who must be new or just so burnt out that he didn't care the line was all the way back to baggage claim carousel. He helped 1 customer every 40 minutes and did not expect another staff member to join him for a couple of hours. All the other rental places had a much quicker turnover. If you have a tight schedule and need to fast your car fast, DO NOT use Avis in Palm Springs.

Worst most awkward experience of my life! Got my car, tried to leave but car had a mechanical problem. Parked it and returned to the counter to explain. The lady tried to help but couldn’t figure out the “system” she tried calling managers several times. This went on for about 45 mins. Finally a manager called her back and told her to ask their Lead for assistance. The guy came over and immediately condescending towards her. He told me to come to his computer, then it happened. They started arguing about who was going to get credit, one telling me to stay and the other telling me to go with him. She came to his station and told me to come back with her and at this point I told them I was confused a literally turn my back to them. I was super embarrassed that this was actually happening. Th

My flight landed at 2pm. I’m still waiting for a car. It’s 4:45pm. The line took 2 hours. I told them I would take anything they had. They said they’d have to charge me. Are you kidding me? Unbelievably rude service staff. No sense of urgency when the line is 30+ people deep. Had to take a meeting with a customer in line at 90 minutes into the wait. So professional. Update. Got my car at 5:00. Three hours. THREE HOURS I will truly never book with this company again. My time is worth far more than what I saved by using them.