Avis Car Rental

I rented a car here, I paid the $25 extra coverage "worry free" that showed a banner :" if you get into an accident, you walk away worry fee, we take care of everything, you don't even have to file a claim ". Then, I got into an accident, I called them, they sent the tow truck, I walked away worried free. A month later a collection company called me asking for my insurance, and charging me $3k+ for liability for the damage in their client's car. I told them I paid "worry free coverage", Avis is not responsible for that ad, it's this local dealer who's a cheater deniying the responsibility. When you rent a car, if you don't pay their full coverage, they won't let you out driving if don't provide your insurance information.They didn't have my insurance information, why? I went there, the ba

Agents tried to charge $450 for “Excessive Pet Hair.” A supervisor named Saeed was involved in the assessment. At most there were a few stray hairs transferred from clothing/backpacks; it wasn’t “excessive” and NO animal was ever in the vehicle. I recorded a video immediately and escalated to Avis Customer Service and Costco Travel. Document everything at pickup/return and ask for their photos and the written policy/threshold before you leave.

Rob exceeded all expectations while assisting me on my trip. His dedication to customer satisfaction was remarkable, and I’m incredibly grateful for his help

This Avis office should be closed. Its cars are not drivable and not safe. First off, the guy at the desk gave me a Camry that was filthy. I could hardly see past all the bug and dirt splotches on the windows. I might have lived with that, but not what else was wrong with the car. When I pressed the gas pedal, the Camry groaned, shook, and took its time moving. So, I returned the Camry and was given a Honda Accord. It drove okay at first, though the windows were also dirty. But then things began to go wrong. After about 50 miles, the "low tire air pressure" message came on. I stopped and had a mechanic fill the tires with air. "These tires are stripped," he told me. "You shouldn't be driving with them." Then, I tried to get gas and could not get the gas lid open. I called Avis and was told

Nice friendly professional service (spring break busy) but unfortunately super disappointed to rent this new 2023 EV Kia. Lack of infrastructure even in Marin. Problem is avis doesn’t pre-charge fully and actually there’s only one Fast-charger near them .. technically there’s two “fast”charge stations but the 2nd is currently inoperable/burned-out fuses (according to the techline) Go see for yourself behind the Village in Corte Madera. Nobody had warned me at the rental counter.. 3 EV non-tsla drivers showed up needing a charge competing w this fast-charger. As we took turns an elderly lady (way out-teched) gave up and left instead for the wholefoods. In 30 minutes - I only got 65 miles boosted. Hooray! Just enough to return the car to Avis. Forced to abbreviate my trip and return the car