Avis Car Rental

Had to wait 40 min to get a car because of the long queue. Never had to do this at any other rental company. National didn’t appreciate that business people travel for work and need to get to places. Though the agents tried to do their best to be helpful, they can’t overcome the system that created the mess. National should have let customers know in advance about the queue so that we have a choice to can make other plans. Instead, national thought it was better to make customer wait and not lose the revenue. Short sightedness at National. One bad experience can’t make up for 10 good ones. After this I will reconsider using National

I reserved a SUV for one day but was charged for two days. When I checked out the car in the morning and asked Jason if I can drop it off in the evening, he told me that I can park the car and leave the key with the front desk of the hotel as the Avis office will be closed by then. I did return the car around 10:30 PM and gave the key to the receptionist and told her where I parked the car. Then I called a Uber and went home. Two days after, I received a bill from Avis and was shocked that it shows the return time was one day later than my actual return time and the total mileage was way more than the actual miles I had driven. I called Jason twice about the incorrect billing. He admitted it was an error and promised he will process a refund for me, which he never did. I don’t know what is

A one person office but Jason is the best, we have rented from him once a year for 3-4 years. Saturday when we picked up the car Andrew was very helpful. Sometimes you have to wait because one person waits on you , cleans cars and whatever else they do . The office is convenient to hotel .

Decent experience. Showed up at nearly 8am on a Saturday after reserving a rental through CostcoTravel (highly recommended). Rep was a little disorganized on getting me into the specific type of vehicle I was wanting (A "Standard" car, they say "Buick Verano or similar", basically, a Fusion or a Camry). I was heading out to Scottsdale AZ so I wanted something with good MPG. He had a Fusion available but it was deemed "high mileage" by Avis (which he explained was only like 25k miles) so he'd need an override from his manager, who wasn't there. He called him but the manager didn't answer. He had a Mazda3 but that was smaller than I wanted, and I was in a bit of a rush and I was growing a little tired of checking out multiple cars, so I went ahead with a Buick Encore he had available. 26mpg

I needed a one way rental for a short trip. The pick up facility was near my home, and the drop off location was very close to the hotel. The staff at both ends were courteous and professional, and the car was new and clean. The cost was less than I expected. I will definitely consider Avis in the future. Excellent, pleasant experience.