Avis Car Rental

This is by far one of the worst rental locations experienced. They never answer the phone. You have to call a multitude of times to somewhat be heard. Their customer follow up is disgustingly poor. They over charge, charge outside of agreement and their overall customer service is inadequate. No one holds themselves accountable when it comes to resolving customer issues.

Unfortunately, not a great experience overall. I rented a car for a work trip, and I won’t be using Avis again in future. There was one person working, and it took about 10-15 minutes for him to check in each person individually, which was not a big deal because I was second in line. After getting everything set up in the system, the desk agent had me sign off that the car had no scrapes before I had seen it. I pointed this out and he said to just bring back the form if I had any issues. At this time I’d been there about 30 minutes. When making the reservation, I reserved a small car, and they provided a Ford Explorer, which was not ideal because it felt huge. (The person in front of me at check-in asked for a smaller vehicle and the desk agent said they didn’t have any.) The exterior loo

I returned my rental with fuel tank full I have a picture to prove it right next to mileage when it was returned. Yet, I was charged almost $100.00 for charge. I called and they said I would be refunded. Really annoyed that they charge triple the amount of gas that I put in. Make it make sense. I've rented many times with Avis but they just lost a customer with their scheme.

Extremely poor customer service. My return time was 4:30pm. I was there by 4:35pm but the lady at check out desk was busy with another customer and couldn’t attend me until 5pm. When I approached her desk she stepped away to take a personal call. My train was leaving in 30 minutes so I tried to convey the urgency but she didn’t seem to care. She finally attended me at 5:20 and charged me $170 extra saying that I will be charged for an extra hour. When I tried explaining her how this is fair she asked me to call to NJ office to get the refund as I had picked up my car from NJ. This made absolutely no sense. I tried calling NJ office but no response. I am left with no choice but to dispute this charge with my credit card. Never renting a car from this people again!!!!

Alexandra was so nice, happy and really attentive either way us thank you so much for such amazing service, you need to rent with them!!!