Avis Car Rental

Rude sales associate behind the counter. I had my Uber already waiting outside and he tries to chase me down telling me that I "have" to wait for him to do the check. Never have I had an issue with dropping my rental off for return and not sticking around for the car check etc. That was a first for me - but his approach on going about it was all wrong. Literally he yelled at me which is big angry eyes

I've been here a few times. The customer service has always been good but they have been sneaky with the charges. On my most recent rental I turned in the car exactly 30 minutes late and was charged a $59 late fee on an $80/day rental. I think is safe to say that if I had turned in the car 30 minutes early I would NOT have received a $59 discount. Lastly, the operator likes to have you sign the vehicle condition form before inspecting the vehicle. I suggest kindly asking him to wait until you've walked the vehicle together. When I do this, he obliges with no problem. Remember, be your own advocate!

Very easy experience and the associate who assisted me was informative, helpful and polite. Extending the rental required me to call, I couldn't do so from the Avis app probably because I initiated the rental from the Uber app (even though the rental had nothing to do with utilizing the Uber platform it was just an option as an Uber customer). I had a slight issue with my billing, a incorrect fee but it was quickly credited at the time of my return. If you are renting with a debit card he was does accept these for payment there is a $200 deposit that's initiated with the total rental fee so beware of that those funds are not available to you until the car is returned. Also it may take about 2 to 3 business days for you to see the total amount that you will charge for the services deducted

Customer service was a complete Joke. The employee behind the counter was a complete "Asswhole" (I never speak this way, especially on a review, however this is the best way to explain my experience!) Not only that completely Rude. We were in the middle of my reservation and he allowed 3 customers that he has already taken care of interrupt my reservation to the point I was unable to rent a vehicle. This is a major disappointment and I wouldn't recommend this car rental to anyone!

The customer service at Avis is appalling! The supervisor is beyond rude and their customer service on the phone at their 800 number is no better! Let me tell you a little about my experience at Avis on Solano in Vallejo! I rented a car from them on a Saturday afternoon. The lady behind the counter was being very rude to the customers before me. She was rolling her eyes slamming pens snatching paperwork from the customers. All because the time that the supervisor told her to bring the car back was an hour later than the paperwork said. She did not want to be charged an extra day and just wanted the correct time reflected on the paperwork. Now I understand that it is Saturday and you want to go home but this is no way to treat your customers. In addition to being rude she was unprofe