Avis Car Rental

We had an outstanding experience with the folks at this location: pleasant, professional, informative, and incredibly helpful. We picked up a prepaid large SUV from the Norfolk Airport on 09/06/25. We specifically requested a Suburban when booking, but after waiting 45 minutes at the rental desk, were given a Ford Expedition. The agent did not go over the contract with us - she just handed us the paperwork and told us where the car was parked. When we got inside, the vehicle was filthy with crumbs, sand, etc. After driving it that day, we decided to see if we could exchange it. We called the location at 3316 Virgina Beach Blvd. The gentleman who answered (unfortunately, we didn’t get their names) said that they had a Suburban on the lot and would be happy to exchange it for our Exp

Completely unreasonable. Charged me $75 dollars because there was maybe a quick sweep to be done. They have vacuums on site. They're charging me to do their own job for them. Never use this location. Certainly don't drop off if you don't want to be nickel and dimed to death by these charlatans.

I would have given a lower rating if I could. My experience was horrible due to racial profiling on two separate occasions by the same person who just so happens to be the owner of this particular location. I would not recommend any of my friends, family, or even colleagues rent from this location!!! Worst customer service ever!!

Will accept your reservation without having cars only for you to find out they have nothing for you when you’ve gone through the trouble of finding a ride there. Even while making your reservation 6 hours prior. Privately owned Avis locations have no level of competency nor any reason to care as they are privately owned. If you’re looking at being rewarded for your loyalty keep looking.

Picking the car up was easy. Low rating comes from the fact they chose not to tell me my drop off time would automatically change if I picked the car up early. I confirmed twice over the phone before pick up that coming by a little early to get the car wouldn't change my total. When I dropped the car off at the designated location by the designated time on my form and got charged an extra day of use due to picking the car up early. Having an automatic change to your drop off time would have been nice to know during the conversations I had over the phone and at the counter before picking the car up.