Avis Car Rental

Carlos is a fantastic employee in a world of mediocre employees! He greeted us on both visits! More importantly, I was late picking up and other people wanted my vehicle, but he saved it for me! We came down for a funeral and if we didn't get this minivan, it would have put us in a bad position - Carlos didn't even know how important it was that we get this rental, he said this is just their policy. Kudos to Carlos for being efficient, kind, and knowledgeable! Thank you much!

We rented a Chrysler Pacifica, but a crack developed in the windshield. We requested the same model, but since it was not available, we switched to a Kia Telluride for safety reasons. The staff member kindly explained about the Texas snow and helped us change the vehicle. Due to the snow and the limited number of vehicles in this area, we understand that services such as car washing may be limited. There was a tire pressure warning light, possibly due to the sudden cold weather, but they clearly explained where we could add air. The car was in good condition, and the entire process was handled smoothly without any issues. We truly appreciate the staff’s help, especially in such cold weather.

I was just at Avis and I want to give Carlos the biggest applause for his outstanding customer service. There was a somewhat irate customer in line and he handled that situation so well. Happy that Avis has employees with such great integrity and kindness. 5 stars all the way!

So, rented a yukon denali, paid the luxury price but got out to it and it's missing the gas cover. Few other dents and dings. Wasn't a bad vehicle, just feel a little robbed. I was out of time, so didn't say anything before I left. But kinda feel like this should be addressed before you rent a car out. Came in for the 4th time. Every time they are short staffed, vehicles aren't cleaned, not a full tank. This time they didn't have the vehicle we had reserved, had to take a larger vehicle and pay the extra, even though we reserved a smaller car. Go somewhere else if you can.

This place is absolutely horrendous. They took every last bit of money that I had out of my bank account and left me -$4000. They have also harassed me they have went into my locked personal bank account and stole every last bit of money that I had and now I am no longer able to pay my rent or my bills. The manager was blatantly disrespectful and so were the employees. I have already filed a police report not to mention that I am also filing a lawsuit against the Waco Avis because they took. Out of my bank account I do not recommend you guys go here and for those that have are our or are thinking about it. I do not recommend.