Avis Car Rental

Easy in and out, Steven was extremely helpful and explained what I needed to know and was very friendly. I had left luggage on a Lyft, the driver returned the luggage and Steven called me and helped me recollect my belongings when he didn't need to. Thank you very very much, this location is excellent, they have my business the next time I'm around this area. Superb.

I had a terrible experience at the Avis in White Plains. I had a confirmed reservation for 11:30 AM, but when I arrived there were no cars available — until after 3 PM! One customer who had reserved for 8 AM didn’t get a car until 2 PM! The employee, Steve, was unbelievably unhelpful. He showed no concern for the situation, made no effort to update or assist customers, and even said it wasn’t his job to notify people that there were no cars — not even an email or call in advance. At least 10 frustrated customers were standing around waiting with no communication or support. Steve was lazy, dismissive, and clearly not suited for any customer-facing role. This was easily one of the worst rental experiences I’ve ever had. I will never rent from this Avis/Budget location again.

They are the best! They have some really nice cars here and the customer service is 5 stars!

I’d like to compliment the staff for their excellent customer service. We had some last minute changes to our rental and the team offered solutions to help our situation. Only gave it 4 stars due to the parking lot. Was a hard to enter and exit the area. Like to thank the Avis staff at this location for their great customer service.

Let me tell you….. I understand my reviews are my opinions my thoughts my point of views…. Even though I am a former employee of this business, I didn’t walk in expecting or demanding to have the “hometown advantage”. I came in knowing for SURE I was going to receive 100% professional amazing customer service from Gina and her team! After all these years I knew they definitely out performed and continued to deserve not ONLY FOR ME but White Plains and EVERYONE. Because I was trained to provide only great customer service professional service; which is what I received! Now my purchase was for only two days but the transaction was definitely smooth. I did forget the representative’s name but he was definitely professional and did his job. Now for my rental vehicle… I was given a Nissan Sen