Avis Car Rental

Extremely nice people, great customer service, one of the most convenient locations I've ever experienced. It was difficult for customer service over the phone to help me transition one vehicle to the next. When I went into this location this was very simple for them to do and they would explained everything extremely thorough. Customer service over the phone to help me transition one vehicle to the next. When I went into this location this was very simple for them to do and they explained everything extremely thorough. It's so much more convenient than the airport here. Great people, make sure you acknowledge the John Belushi cool t-shirt!

Disappointing experience: the first car offered had mechanical issues, just needed to drive 100 feet to find out. The second one did as well (rear bearing and steering vibrations). There was also a problem with wireless CarPlay that never reconnected properly — that part is the manufacturer’s fault, but such a model simply shouldn’t be offered for rental.

I had an excellent experience with Avis/Budget Car Rental in Woburn! I needed to swap out my car, and they made the process incredibly quick and hassle-free. The staff was friendly and efficient, getting me into a new vehicle in no time. The customer service was top-notch, and I appreciated how smoothly everything went. The location is convenient, and the selection of cars is great. I highly recommend this rental service if you're in need of a car—definitely a five-star experience!

I rented a car for 3 days. I picked up the car late in the day shortly before close and went home to find out the back seat is entirely marked with dog paws and dirt. No big deal, I cleaned it with some good cleaners and it was good as new. We started our trip early next morning and about 30 minutes in I noticed the brakes on the car are not good. They do make the car stop, but they make noise and they feel worn. I felt that sometimes the car took longer to stop. This is a safety hazard and I had my family in this car for three days. I was stressed out by the condition of this car. When I mentioned both issues to the person checked my car at return, she said “sorry about that!” and that no one complained about the brakes so she didn’t know. She looked at her computer and mumbled “3 thousan

This rental was complete garbage. I waited in line at the airport for 1 hour and 15 minutes. I had already booked and pre-paid online and still had to wait. Once I finally got to the counter it took another 10 minutes. I was told they didn’t have any cars ready, and I could either take a dirty car that hadn’t been cleaned or have no car. Staff was not polite. The car had dirt, crumbs and trash on the inside and bird crap on the outside. There was less than a quarter tank of gas and a tire had a leak. Every day we had to put air in the tire to avoid having a flat and we never really felt safe driving this rental. When we returned the car nobody cared about this and nobody was accountable for this substandard service. Avis has not been willing to compensate us for this regrettable rental exp