Baker Auto of Grand Rapids

I wanted to take the time to write about my experience shopping for a new vehicle at the Baker Auto Grandville location. Overall, I had a great experience! My salesperson, Maria, was very helpful and attentive throughout the entire process. Unfortunately, my equinox was found to have a leak, but the Baker team addressed this issue completely and efficiently. You must always be proactive when purchasing a new vehicle, and I was impressed at how committed Baker Auto Grandville is to providing their customers with quality service and vehicles. I wanted to also mention, Bri from the service center was also very friendly and knowledgeable! My experience with the service center has led me to decide that I will be coming here for all service needs of my new 2016 equinox. Ultimately, communicatio

Had an amazing experience! Micheal Montes spent hours with me finding the right vehicle that fit my liking and my ideal monthly payment. I'd recommend Micheal to anyone whos looking for a car.

I try to avoid writing negative reviews, but I feel like this is necessary. If you are considering visiting this dealer, please do not bother. Went to go look at an RAV4 and I felt my time was wasted with a very bad sales experience working with a poorly informed and unprofessional staff. The vehicle reeked of cigarette smoke, had tears on the leather, had the maintenance required light on, and was missing a head rest. It had at least six other issues I was able to list. The vehicle was obviously not ready to be on the lot. I was ready to buy that day with a solid offer but the sales person and the sales manager sounded like they had never even looked at the vehicle. It was not priced with these issues in mind, and they just kept insisting that it was underpriced already. If I brought up

One of the best car buying experiences I have had. Everyone is so friendly I feel like I should be drinking coffee with them every morning :) Chris Huvaere made this experience very easy and stress free. I got a really good deal and love the car I bought :)

Bri Murano works in service. Most girls grow up playing with dolls; I bet Bri liked taking cars apart. She could be in ads for French perfumes, but I have seen her crawl under a vehicle and fix the problem then and there. It’s not a man’s world anymore. Baker's lucky to have her.