Bay Ridge Subaru Parts Department

If I could give zero stars, I would! This Subaru service center is hands-down the worst I’ve ever experienced. From the moment I walked in, it was clear that customer satisfaction was the last thing on their minds. The staff seemed completely uninterested in addressing my concerns. When I asked about an issue that wasn’t resolved after my last visit, they brushed me off and refused to take any responsibility for their shoddy work. They told me our repair service has a warranty for 12 Months and my car issue just happened on the same day i picked up the car. I paid hundreds of dollars to fix my car’s starting issue, after their diagnosis and the job they done, my car still had the same exact issue. I called them and explained that my car still not starting properly and it worse than before

Just like the sales department, parts and service departments at Bay Ridge Subaru are excellent. Most of the staff is very nice and if they don't know something, they are not afraid to ask their co-workers or Call Subaru Direct. I can't say enough good things about them. Maybe because I'm so jaded by most other dealerships that are horrible by comparison. The only complaint I can make is parking can be difficult. Parking tends to be easier earlier in the day. Additionally if you buy a car from them, then you're supposed to get a 10% discount on parts. You might want to call to ask if that is still accurate.

Great service!! We had Cory who was awesome! Didn't pull any tricks just crunched the numbers and gave us a small discount that we were satisfied with and came back 2 days later to sign the paper work and take the brand new car from the lot. Free service and inspection if we go to that location for the life of the lease. Quick, painless and easy. Definitely recommend getting a Subaru from here. We saw alot of good reviews here and thought we'd give them a try. We glad we did.

Most dealerships are described as "pushy". That is one word that cannot be used to describe this place. You really are welcomed here, and I am always happy to accompany my family. They level with you as to the feel, drawbacks, and benefits. They are trained well, and if there is a question they aren't 100% sure of, they ask - and will tell you the truth. Happy to work with them, and would do it all over again.

Very happy with my car purchase. Cornelius was very knowledgeable about the car. He was very pleasant, patient, and answered all of my questions. I would highly recommend him to anyone who wants to purchase a Subaru car. Thank you so much. 😊👍