Beach Ford Service & Parts

I am leaving this review for the Service Department - specifically Catherine Nelson and the technician who services my 2014 F150 Larriet. Back in August 2025, I brought my F150 in to investigate a whining noise coming from the engine compartment. I also brought it in for its routine oil change, safety inspection, 4 new tires with mounting, balancing, and alignment. Turns out the noise was coming from the water pump. So water pump replacement and new belts is what the doctor ordered. Needless to say, this turned out to be a pretty good size chunk of change. Since owning this truck, this is the most I have had to spend on repairs/maintenance. Catherine's softened the blow by applying my Ford Pass reward points and some discounts where she could. At the end of the day, the hit to the w

Not only was the sales represnative not versed in any aspects of the vehicle, appoint for pickup was delayed by 3 hours, brand new vehicle was completely scratched all the way around because the worthless detailing team uses bristle brushes to clean brand new vehicles, vehicle was attempted to be delivered to be non cleaned despite there being 170 miles on the dash. As well as the usb-c charging ports on the dash were broken. Managers were to busy playing with a new corvette they just received on trade in and doing "pulls" on a side street at speeds double the posted speed limit ( this in itself is just not acceptable as well as illegal.)but also even when they were confronted about the 3 hour wait time after a scheduled appointment they gave a terrible excuse as to why at the end. Had alr

I had my review at a 1 star because of issues with me getting new tires and multiple trips and then my center cap on my F250 wasnt secured or maybe even broken when my tires were replaced and flew off after I left - but Vannah was the ONLY employee that assisted making the issue right and I really appreciate her effort. Management had zero concern over my issue so shame on them. Thank you Vannah! I will continue coming back only because of your customer service!

The communication with Ford, specifically Jonathan, was horrible. He never updated me, I had to constantly ask him for updates. I was sent multiple emails asking me to “approve” the ordering or parts for my car, but I was never informed on what each part was for. I was having work done for damage being covered for insurance, work to fix some recalls on my vehicle covered by warranty, as well as maintenance out of pocket. I never got a call or any information of how each part was going to be paid for. When my car was finally ready after 2 weeks (I was not informed, I had to ask) I waited an hour for the staff to find my file with my key. It wasn’t until the manager looked that they finally found it. Additionally, the two girls at the front desk are absolutely rude and act like they hate bei

Friendly staff, a huge Cafe that not only let's u buy anything to eat but they give complimentary coffee & water! Huge, clean waiting area for customers w/a giant screen TV..great service.. quick & friendly