Ben Nielsen's Alexandria Automotive

Review I recently brought my Ram in for service, and the experience far exceeded my expectations. From the moment I arrived, the staff went above and beyond to ensure I felt taken care of. Unlike any dealership I've visited, they even offered a complimentary ride home and back to retrieve my truck—a gesture that truly set them apart. Carlos, in particular, stood out. He took the time to walk me through every detail of the service, answering all my questions patiently and making sure I left completely satisfied. His dedication to clear communication and customer satisfaction was evident throughout the entire process. If you own a Ram, I highly recommend bringing it here. The level of customer service you’ll receive is unmatched—don’t waste time or money at a dealership when this team deliv

I have a Chrysler 2012 Town and Country. Love that minivan. Went into the shop gasket replacement at the engine, and it had a start problem. The vehicle had to stay in or like maybe weeks probably which is kind of long but it was necessary. So far the vehicle is running fine starting with no issues at this point as of 1-24-2026... I will still give it another week before I draw any final conclusions. Other than that, the service was good. They can work on their communications a little bit more. As far as keeping the customer informed what's going on. I will be going to the Charles county automotive which is almost like right around the corner from me. I have a '94 Accord which I will be getting to that shop soon when I'm ready. I thank them for for the loaner vehicle. Made it possible fo

My transmission oil pan leak was repaired and technician discovered that my tires were too big. I was able to buy 4 brand new tires which made a big difference while driving. Carlos and Ivan were great, patient and extended their office hour to accommodate me due to unforseen delays in getting my new tires from their vendor. I was a first time customer and will recommend them to my family.

I can’t recommend Ben Nielsen's Alexandria highly enough! From start to finish, their team was exceptionally thorough, honest, and genuinely committed to quality service. They took the time to explain every step of the repair process and made sure I fully understood what was needed without ever trying to upsell unnecessary services. The level of professionalism, attention to detail, and integrity they bring is rare these days. My car has never run better, and I left feeling completely confident in the work they did. If you’re looking for a trustworthy, skilled, and reliable auto repair shop, this is the place to go!

Fortunately, the day was bright & sunny, there was ample parking in the driveway on Colvin Street, so I thought it was my lucky day to have a simple problem fixed as streets were finally passable after freezing snowcrete remained everywhere. Truly the service was great as the hanging skid plate could be soon fixed. However I did not expect that it would take two hours - first come, first serve? Then I came to understand that they were also giving a full car analysis of brakes, fluids, etc. with a cost estimate for consideration. This was very much appreciated for the durability and usage given to a car ignoramous. I appreciated very much this information, and will return soon for the appropriate work to be done. p.s. their was no charge for reattaching the hanging skid plate.