Ben Nielsen's Charles County Automotive

My experience with this establishment was excellent. They were very professional, courteous and efficient. They kept me informed of the issues with my vehicle. They were very open and honest with regarding my vehicle. I really appreciate their service. The mechanic we worked with was also very respectful, knowledgeable and patient. He answered all of questions, we were very satisfied with his performance. I'm glad we decided to give them our service. Great Job!

I been bringing my 2001 Ford Taurus to Charles County Automotive since I became the owner in 2024. It’s an older vehicle with really great of mileage. I love my car and take great pride in it. Ever since I been a customer, They have ALWAYS given TOP TIER Class Service!! Everyone is Professional, Nice and go the extra mile! They do great repairs and are highly recommended by me! Today I had a blinker light out, i stopped by for help. When done, I was expecting to pay, Nope they said don’t worry about it, it’s on us!! Like I said, TOP TIER ⭐️⭐️⭐️⭐️⭐️ Service! They stand by the work they do and they do a Great Job. Thank you to all Mechanics, Staff!! God Bless!!

I was referred to this establishment by a friend a few years ago as I wanted to "avoid" the dealership as my vehicle was nearly 20 years old. I very much appreciated the referral as the customer service and services performed is always great. They always listened to my concerns, explained matters, and provided their recommendations on how to proceed. My 2004 4Runner needed a lot of work but "she" is purring like a kitten now! Thank you Charles County Automotive, knowing my daughter is safe and secure driving to/from college out of state gives me and her a piece of mind!

I dont know if management changed. But this shop is not what it once was. I brought my suv in this week after getting a jump so that they can recheck the battery and alternator and I would like to get my brakes done. Drop it off at 8am. 940 am I receive a message with details of recommendations and findings. On the list was an oil change, cabin air filter, coolant. Now my issue is this shop did my oil change 4 weeks ago, coolant and I changed my air filtrr the same week. My truck sat for 3 weeks because I was out of the country. The gentleman apologized and said he went based iff of records. Then I stated that what you are telling ne is you cant find my recent records from a month ago and that even though your recommendations are suppose to be based on what you see currently during inspect

I know I got on these guys nerves because I was stressing so much cuz it's my first time having my vehicle down this long and I've never missed work for 7 years or I have never been late. But these guys are awesome. They they work with me and they did an awesome job. They are my now new mechanic family plus they're in the neighborhood so why wouldn't I support them. As promised I got one more oil with the Dodge dealership in Waldorf. Then I will start getting my oil changes and other maintenance through Charles county automotive.