Ben Nielsen's Springfield Auto Care and Fleet

This place was fantastic! I was just looking for an oil change, and I happened to pass by and decided to stop in. Everyone was so pleasant, efficient, and quick. Plus, the prices were great, which I was pleasantly surprised by. I love it when I stumble upon a hidden gem like this! I highly recommend it.

I found Ben Nielsen's Springfield Auto Care and Fleet through the Costco auto referral program since they offer a discount. They had good reviews so I figured I'd give them a try. Brett answered my calls and a lot of questions as well. He is fantastic. I appreciated his patience and detailed information. He was also willing to try to match the price from another repair shop when I came to him for a second opinion with documentation. I just bought and had 4 new tires installed at Costco and knew I needed an alignment. I also knew I needed at least rear brakes and soon front brakes. Another shop told me I had a leak in my front right differential. Brett had his team checked everything out. They performed an alignment, and it was time for new brakes on the front and rear. I approved the brak

Our staff had a very bad experience here. We called to arrange that we would bring two pickup trucks with trailers that all needed state inspection. We were told to just show up and they would take care of us. The next day, a very rude staffer told us his parking lot was too small for our trucks and to find somewhere else. This was an expensive problem for us, as our trucks and men were tied up for most of the day, finding an alternative. On the same day we were also referred by a nearby tire shop to have a third truck get a front end alignment. This ordeal took 5 hours. This shop is a waste of our time and is very unprofessional. Steer clear if you value time and value.

Found this place through the Costco Auto Program and went in after getting a 15% discount coupon. I understand pricing is up to each shop, and I respect that — but after seeing the estimate post-inspection, all I could do was shake my head. We live in a time where information is everywhere. People compare prices. No one just blindly agrees to estimates anymore. So I genuinely don’t understand how a quote this inflated was presented with a straight face. I won’t get into all the details, but the estimate was nearly 2.5x higher than other shops — and yes, even more expensive than the dealership. To put it simply: a service they quoted at around $1,100 was done elsewhere for $430. Overall, a pretty unsettling experience. It also made me realize that a “Costco-affiliated” label doesn’t auto

Just a quick 5 star for Ben and his crew. Was referred to him for some minor work and he got me and and took care of it for my driver in quick order! We all want courteous and prompt service like that all the time!