Bev Smith Kia - Service Department

I'm impressed. I have been coming to Bev Smith Kia service center since I bought my car in 2020. I have experienced some rough and disappointing moments with them, however Adam the current Service Lead has completely won me over. From the moment I spoke with him on the phone his genuine and caring personality came through strong. But as always, I was skeptical. My car is my baby, so I was thoroughly impressed when I arrived at the service center and Adam took such great interest and care of my baby. He honestly went above and beyond making me feel comfortable with handing my baby over to his team. It proves that a team is only as good as its leader. I am extremely pleased with the service and care that was put into my car and as long as Adam is here, I highly suggest trusting this service

Thank you very much Angela was able to help me. I wasn’t able to pay the first day but she accommodated me for that and let me pay when I got paid very great service. Very great training will be coming back.

Coach (adam) is hands down the best service advisor I've ever had from customer service, attention to detail, communication. All around great person and the only reason I will continue to have my kia serviced here even though I no longer have a service package

Don't ask for Alexes West to help you buy a car! She will promise you over the phone that the car is "mint condition" with zero scratches! Only for me to drive an hour out there to find that the entire rear fender and drivers side mirror has giant gashes in it, covered with touch up paint. They are liars who want your money! Be mindful!

1-7-25, went again to Bev Smith Kia after a bad experience in 2021. Still just as bad as in 2021. Went for an oil change, approached by salesman only 4 mins in waiting area. After haggling for a while, sent to finance office, FINALLY came up with a deal I liked and could afford. BUT...they didn't have that car on lot. Paid first payment and was told to give them a couple days. Never heard from anyone after 3 days, so I contacted them. Was told the car would be there between 4-5pm on 1-10. Then received text from salesman he had my car on lot, Made appointment to be there the following Monday at 9am. 6 days after accepting deal. Get there and my car is not there, no one called me to inform or keep me updated, so I wanted my money back. 2 hours later, my car was suppose to be there on 1-2