Bical Auto Mall

Chose Bical after receiving multiple offers from GM regarding our soon to end Equinox lease. Although the Chevy came from a Jersey dealer, thought we’d give Bical a try since we live in Brooklyn. One thing that always annoyed me after getting a car from a jersey dealership was the need to get a New York inspection done relatively quickly. And we were looking for a Cadillac this time. We walked into Bical and weren’t “attacked” by a salesman right away. Taking our time to look for around, we noticed a 2026 Cadillac XT5 that appealed to us. When we expressed interest, salesperson Rose Becerra introduced herself and offered to answer our questions. Further, she arranged for a test drive. When that proved fine, we entered in negotiations. Bottom line is we received all the incentives offe

I brought my car in for a recall (airbag) and your customer service team was excellent. So I picked up my vehicle and didn’t notice when I left that the headlight switch was pushed back into the dashboard. So I returned the next day to see if they could correct this issue, I was told that I would have to speak to the manager. So I showed him the issue and he totally dismissed me and my issue claiming that there was no way that it could have happened during the repair. So I said to him could the technician accidentally hit the switch and push it out. I received a harsh no and he walked away from me. So instead of making a scene I left. When I got home I looked at the switch and tried to fix it, I used a needle nose pliers to grab the knob until I was able to grab it and pulled it into place

I have been leasing and purchasing vehicles from Bical Cadillac for the past 14 years. Last week, I purchased a 2023 Cadillac Escalade Sport, and as always, the experience was nothing less than professional, convenient, and friendly. My sales representative, Courtney, was extremely thorough with both communication and paperwork, making the entire process smooth and stress-free. Thank you for another great experience—I am a very happy and loyal customer.

Clean Environment, Friendly customer service, Fidal was very thorough and patient in showing me all the functions of the vehicle. The financial manager worked with me in leasing the vehicle. I definitely will recommend this company.

Bical Auto Mall (2859 Flatbush Ave, near Kings Plaza Mall) was a great experience. I was a previous owner of a 2023 Chevy Trailblazer LT AWD (purchased at Bical Chevrolet Valley Stream), but I've always wanted the RS AWD. In 2023, they were scarce and I needed a vehicle right away then. So 2½ years later, on a whim, I walk in to the Flatbush Ave location and met an awesome salesperson, Rose Bezerra. She allowed me to browse around without hovering and smothering my dealership experience. Although I pretty much was set on what I wanted to purchase (and I purchased EXACTLY what I wanted - model, color and all), I did not want to feel rushed into just a buying experience and the old outdated salesman pitches and scripts. ROSE BEZERRA (my salesperson) was extremely professional and slowly bec