Big Brand Tire & Service

They’re good for the most part. Friendly and communicative, however they’re biggest flaw is that they’re horrible with giving time estimates. I’ve been here about three times and every time i've had to wait +1hr or more than what they told me. The last time I went, I had made an appointment 2 days prior for an oil change for 1:00pm and told me it would take about 1.5 hours? Was a little confused as I had an appointment and it was just an oil change. Anyways, walked away and came back an hour and a half later just to find out my car was in the same exact spot. Came in and the service advisor told me he didn’t see I had an appointment in the computer which is why it wasn’t brought in yet for service. Then the actual tech came in and told me he barely got the oil filter in which is why it was

Made a 800am appointment and got there about 800. Doors were locked but employees inside. Waited until 815door still locked and employees looked at me while I tried the door. Tried again at 830 and Waited till 845 still employees at the front desk but noone would come unlock the door. Finally I left about 850 after no response to the door or phone calls. I NEVER HAD THIS ISSUE WHEN IT WAS WEST COAST TIRES.

I went for the promotional 'free' oil change which turned out to be a $40.00 charge. I was good with that considering my ride takes 7 quarts of oil. They didn't try to up-sell me. However the tech found 'milk shake' on my oil filler cap of which I was advised of and the service stopped right there. They could have just went ahead did the oil change charge me hand me my keys and say have a nice day. They did not do that so to say the least this was professional and honest. I did track down the 'milk shake' problem thankfully turned out to be a bad O ring on the cap. Going back yes!

I went in on January the 2nd of this year for the free oil change promotion they had on facebook. The business lobby is very clean and they have some couches and chairs for while waiting on your auto service . The service advisor was very professional about explaining everything and the cost . So I only had to pay the taxes which came out 7.00 dollars and some cents . Not bad for an oil change and a complete auto inspection. They also rotated my tires which is included in the oil change . A nail was found in one of my tires and they repaired it at no cost . Now that’s good customer service for me . I will definitely be coming back for my oil changes . Plus the price on the oil change is very decent. The service advisor wasn’t pushy on some of the recommendations that they suggested . Like

West Coast is doing all our tire, rim and alignment related work, never had issues wich is much appreciated. Keep up the good work John and the crew.