Big Brand Tire & Service

Big Brand Tire & Service has always taken great care of our vehicles. Every visit is smooth and professional. Today, I came in with a major tire issue, and Mr. Rishi was on it right away. He confirmed the tire was covered under warranty (purchased at BBTS), ordered the replacement, and had it delivered later that afternoon—just as promised. When I returned, the service team quickly swapped the spare for the new tire, mounted the spare back under the truck, and had me back on the road in no time. Thanks to Rishi and the entire Big Brand Tire & Service team for the outstanding service and reliability, every time!

The manager there for this location was extremely helpful. My car needed to have its oil changed which then, after thorough inspection, discovered my brakes were at the end of their life. After ordering the parts, there was a huge delay in communication and distribution but the manager was amazing, communicated with me what happened, and made sure I was taken care of. I highly recommend this place for its thorough care and consideration for their customers. I wish more places in this industry practiced as much care.

Great and fast service! We were shown what kind of tires we got and received the tires the same day! It took an hour and a half for them to put the new tires on.

Highly recommend this shop. Came in to replace a tire that suffered a side wall puncture and they didn't push me to replace the other tires that still had a lot of life left (like my consistent experience with other chains). I also witnessed them taking care of an elderly lady who had mistakenly made an appointment (and tire delivery) to the Austin location. She was upset with herself but they put her at ease and said they would get the tire if they didn't have it and take care of her there. They understand true customer service.

I had a great experience with this car shop. The staff was professional, honest, and took the time to explain everything they were doing to my car. The service was done quickly without rushing, and my car runs and feels so much better than before. They kept me updated throughout the process and made sure everything was done right. I really appreciate the quality of work and attention to detail. I’ll definitely be coming back and would recommend this shop to anyone looking for reliable and trustworthy car service.