Big Brand Tire & Service

Seems like since the rebrand, the quality has suffered. I went to Tires to You many times and got good service at the Austin location, but most of my maintenance/work at the Temple store have been unpleasant. I went in yesterday for a standard tire rotation, and after walking the vehicle the salesperson tried to get me to do an oil change and tire pressure sensor replacement. I told him the oil change was already scheduled and politely declined, to which he said I should get it all done at one time. I refused and told him that the tire rotation was the only thing I had time to do, as I had a lot of stuff to get done. He kept on, saying he was just doing his job. "Just doing my job" isn't a valid reason to be pushy. I get it's a business and the goal is to make money, but upselling and

I appreciate your business being open on a Sunday when my son had a tire blowout emergency. You were able to take care of him as soon as the car was towed in. Thank you for having people (Chris especially) who are helpful, kind, knowledgeable, and willing to help without being pushy. We are certainly glad to have found you.

Had a rear differential leak and the mechanic diagnosed the issue, got the parts a couple days later and knocked the work out in about an hour and a half. It was a gasket issue. I appreciate the honesty because they could have run me up a bigger ticket and said it was a pinion or something more expensive but they were honest.

Chris the manager was so helpful they fixed our tire on a road trip without an appointment. Were very friendly. Would highly recommend doing business with Big Brand Tire & Service as much as your tires will let you.

I've been using this location for like 4 years. It used to be $15 to use the insurance on the tire if it needed to be replaced but now since big brand tire took over it's $90 in fees and charges to use the insurance on the tire. A recycling fee, work fee, fee to renew the insurance and another fee totaling 90 to get a tire replaced after already paying a little over 300 for per tire. The employees are nice as ever but the waits are still long and the price has made this company not a good option anymore. Sucks. Definitely a crazy up charge with big brand. Rip to the old brand. Probably won't be using big brand anymore.