Big Brand Tire & Service

I've been to this repair shop multiple times and have only received the best most consistent and considerate service. The techs always go above and beyond the expectations I have for "chain" shops. This is not a normal Chain company. This feels like a personal and private business who really cares about you and your vehicle! I've missed out on posting previous repairs from last year so I hope this one shows how I feel. I will not go to another repair shop unless my repair is outside their scope of service. Thank you Big Brand!

I brought my car in to have a leak in my tire patched, and they kindly fixed it at no charge. Unfortunately, on my drive home, I noticed new abrasions on the leather of my steering wheel that were not there before. After looking into it, I learned this type of damage can happen if someone gets in with a knife clip, heavily zippered clothing, or similar items. While I’m grateful for the free tire repair, I was disappointed to leave with unexpected damage to my interior. Photos attached for reference.

Very courteous and professional. Accurate assessment of my situation and clear description of repair plan and price estimate. Updates of progress and opportunities to provide input and guidance. Done as promised. Excellent work. Price paid as quoted. Very pleased with the whole process.

Great Place Honest And Great Customer Service. Emilo was a great Advisor explaining everything about tire and my wheel alignment. Raymond Diaz was a great Tech. Honest and guiding me to get best tire for the price top notch. Chantz was the other great Tech. I definitely recommend this spot for Tires or anything else you need for your car service Honesty and Great Prices.

Anytime car service is needed as a woman it can be very intimidating. The guys here are so kind and very informative. They explain everything clearly and made me feel so comfortable coming in with my concerns. When maintenance is needed I want to be respected and heard and this is the care you will receive at the Oro Valley location. They have a loyal customer in me. I can’t speak highly enough of them.