Big Dan's Car Wash

I used to live in hiram and do most of my work there, so I've passed by Big Dan's a ton over the years, but never dropped in. I did yesterday for the first time, and man am I disappointed. I bought the $20 wash because my truck was filthy and wanted to see how it did, and I was pretty upset when I did a look around when I got home. The brushes evidently brushed the factory paint right off my front bumper valance down to the base black. Really? It did it on all 4 corners, not as bad on the rear, but the front corners took a beating. Nothing will come of this, but I'm just letting people know. I'm disappointed because the wash did clean my truck decently, but nothing overrides the disappointment of seeing your vehicle damaged. Won't be back.

Big dans has always been great to my family and I, but I gotta say since Todd Ballensky took up running the place I have seen such a positive shift in the environment for customers and employees. My CHILDREN LOVE sucker Saturdays. So this means I have to go a minimum of once a week. The car wash is always in great shape!

I have been coming to Big Dan's since its Grand opening. The car wash itself is pretty consistent. Love the vacuums and towels,sprays,etc. However, the employees/workers are not the friendliest! They get commission on sales, getting you to sign up for the monthly plans. So they are pushy and NEVER satisfied with your "one time" wash and they let you know it. There is a younger AA gentleman that is always super short and has the most un-welcoming look on his face. He needs to be in a warehouse somewhere, as he simply does not need to be personally working with the public in any capacity. Very rude! I do keep coming back, ONLY because of the wash. Now, I dont speak to anyone and do my thing. Its best not to expect anything in this life. But, at a business, you DO expect some level of profess

The birds had covered my car w bird poo - I was livid & heart broken bc Ibwas dealing w a kidney stone & the guys at the entrance helped me out over and above the call of duty. The gentleman at the entrance helped me out, choosing the wash option best for my situation. He was sooo very helpful. Then, the gentleman out in the Vaccuum Area was sooo very helpful at the pretreatment area. He assisted me in prebrushing, especially the roof of my car as I was NOT ABLE TO REACH IT. HE REALLY REALLY WENT OVER AND ABOVE THE CALL OF DUTY IN HELPING ME OUT. I WILL ALWAYS use Big Dan’s when the need arises. I wish I had thought to take pictures before and after !!! Especially for my apartment complex. This tree 🌳 needs to be taken down, it is taking about 3 parking spaces that need to be us

I am not a normal car wash goer. My parents vehicles I normally wash myself at my house. But this time we learned they had all the amenities (cleaner for the interior, vacuums, glass cleaner, floor mat scrub sinks etc). But the best thing is the customer service I have experienced every time I have been here. My father's car battery died today while I was doing a deep clean on it. Semaj jumped immediately to help me and grabbed the jumper box from their storage room that unfortunately didn't work. But that didn't stop Semaj, Ryan, and Matthew from trying to make sure I didn't need to call a tow. They asked around with different customers, hoping to find a good Samaritan, their charm and calmness was stunning. Once they got a set, Ryan stepped up and offered the use of his personal car to j