Big Kids Toys Auto Body

This shop was highly recommended, matching exactly the same recommendations you'll read in the reviews. Unfortunately, the experience was nowhere near to what others have received. You may think it's a one-off, it happens, move on. However, the matter that drove us to this point is not to be taken lightly and wouldn't be taken lightly by any customer. First, the shop owner(Robert) gave the instruction to call our insurance for a rental arrangement reservation and to then call the shop and provide it. Did exactly that. When I arrived, he immediately went to call Enterprise, who had the reservation, just to find out they had no vehicles. No biggie, I brushed it off and left the shop. Once I coordinated the rental directly with Enterprise, a couple of days later, we went back to the shop to d

I was recently in an accident that damaged my 2019 Toyota RAV4 pretty well, and was lucky to find Big Kids Toy Auto Shop! Robert got my car in quickly, kept me informed through the whole process, always checked in regularly, and most importantly made sure my vehicle was as safe as it was when we bought it new. As a mother of two with a busy schedule it was a relief knowing I had someone on my side through dealing with difficult insurance to making sure we were safe and got a fair deal. I would highly recommend them to anyone and will definitely go through them if we have any future car issues.

My husband and I bought our first car in Fresno from Big Kid Toys. Our second car purchased in Fresno was also from Robert! I currently own a Ford Edge and I love it. They do all the usual maintenance, no more and no less than what I need at a fair price!They are a family run operation with Robert and his wife running the day to day operations and their sons in the back. They are trustworthy and honest. I would recommend anyone that is looking to support our local hard working citizens at a fair price, have them come to Big Kid Toys, they will not be disappointed! Rod and Patti Serpa.

Robert and his staff did a phenomenal job on my truck. He has exceeded my expectations. Robert kept me up to date with the progress of my truck and completed the work before his original timeline. Most of all he used OEM parts like he stated. He handled all negotiations with the insurance company and did not back down. Hands down world class customer service. I will be doing all my future business with Big Kids Toys. THANK YOU AGAIN ROBERT!!!!!

We've purchased two cars from Big Kids Toys in the last twelve years or so, and each time was an excellent experience, and Robert always came up with the exact car we were looking for, and always at a very fair price! Just this year I had an accident in my Camaro, and I was afraid it was done for, but Robert wasn't ready to give up on it. After evaluating the damage to my car he was able to persuade the insurance company to work with us on repairing the car rather than totaling it. What I ended up with is a car that was in better condition than it was in when I purchased it ! The crew at Big Kids Toys did a wonderful job and the car looks great!