Big Mechanic

This is a warning to anyone who chooses this business. I had my 2012 Kia Optima towed to this location last Friday because it was apparent that my starter was not working. Upon the advice of the manager of Ice Cold Air (my current shop and mechanic), I took it here because they previously changed the starter and it was supposed to be under warranty. Upon arrival the next day on Saturday (March 21st), the manager Derrick Pena and another young guy with tattoos went to look at my car while I was there, and they proceeded to put in a new battery in my car. Their assumption was incorrect, so they went ahead and put a new starter in the car. After a few hours and the manager keeping me away from seeing the repairs to my car, they all pushed the Kia inside of the bay to prevent me from watchi

I had my headlight bulbs replace for $50, provided that I purchase them bulbs myself. Went to another mechanic to price check, they wanted $276. I made a good choice with, is now called, The Valencia Brothers. Go see Sam, the mechanic when you go

I am telling you this is a place where you DO NOT ignore the reviews. I had my Chrysler there for the removal of emergency brakes, 1 bolt changed on a tire, and replaced 1 brake pad(I had my own pad). Jerry called me with a list of nonsense that he said I must get done. He quoted $1700+ for a job that should have been maybe $400 on the high end. And when I started pressing why all these other things "have" to be done and why is it so expensive, he said that because my car isn't safe and they use top quality parts. I explained there was no way I'm paying for that and was coming to get my car. Jerry acted as if they had already started, and there is no way to not have them done. I came by and talked directly to the tech before Jerry came out, and he actually had not started. I told the tech

I had to get breaks done on my truck and asked him how much he would charge me to just put the pads on. He gave me a very reasonable price so he got the job. The truck went in and they were to work. About 45 minutes in he informs me that I needed a new rotor on my passenger side that it was paper thin he even showed me so he didn't think he was lying. They ordered the part and since it was close he was able to get it quickly. I was very pleased with the price and very very satisfied with the work. I will now continue to use the big mechanic. You don't have to take my word for it give them a try and see for your self.

This location has a new young tech that has provided me with absolutely terrible customer service. I brought my car in Friday morning to fix my AC, he told me that they would call after a diagnosis. I call later in the day (before they called me back just to get the results of the diagnosis) and he informed me they were replacing the compressor without giving the results of the initial diagnosis. Nobody called me to give an update, but when I called he said "there is a leak somewhere and we can't find it". The shop closed for the day without telling me they needed to keep it overnight. I called the next morning to ask for an update, and the tech gave me an attitude saying "Hey man, you're calling before I even talked to the techs". I called later and he told me "I told you in would call