Big O Tires Louisville - Lexington Rd

I ran over screws on a Saturday morning and Valvoline told me the tire couldn’t be patched. Costco didn’t have my tire in stock and couldn’t help until Tuesday. My husband recently passed away, and I was invited to his 40th high school reunion that weekend. Big O Tires stepped in with compassion. They had my tire, checked the rest, and found another in bad shape. I got the buy‑3‑get‑1‑free deal, and the staff made sure I could attend the reunion. The store was spotless, the team friendly and focused, and the service ended up cheaper than Costco with better warranties. Because of this experience, I’m now a loyal Big O customer.

I took my Hyundai Palisade in for a low tire alert - walk-in appointment - and heard back from someone within an hour and a half. They let me know that the hole was in a place that couldn’t be patched and that because I have AWD, I would need 4 new tires so the treads would match and everything would work properly. They had two in-stock tire options and once I picked tires, they had my vehicle for me within another 1.5! I told them I had school pickup at 3:00 and they were done well before that! Everyone was courteous, friendly and very knowledgeable. Definitely recommend!

Service and product is exceptional. Advice on tire choice based on my driving habits saved me approximately $600.00. I have a 4 wheel drive Tahoe and was getting ready to purchase all terrain off road tires, since I don't go off road I was advised that a premium all weather would meet my needs. Thanks again fellas for saving my company all that money. I only buy BigO, so should anyone Wanting a great tire and excellent service. Signature Renovations J.Wilson

These guys were super. I had a cat 5 brake problem and they had me come in earlier than my scheduled appointment and got a brake replacement done in 2 hours, only endurance racing pit crews are faster (to be clear, that's a big compliment to the Big O crew). Very friendly and answered all my questions and helped with how to prevent a similar problem in the future, highly recommend.

Really poor service today. Went in for a tire change. Was told it would take two hours and so I left the tire with them. I understood it would take a little time to actually put the tire on when I came back. But they told me it would take another 2.5 hours to do that. I said no and they did it in 4 mins. They they told me that I had made another customer wait longer to keep me happy. Tried to say they had explained all of that to me in the morning - completely untrue.