Big Rays Quick Lube

Big Ray’s Auto Repair recently assisted me with a significant issue involving my Ford Expedition, which was experiencing shifting problems. After a thorough diagnostic evaluation, they determined the root cause to be a transmission malfunction. Because this required specialized transmission work and I was out of town at the time, their team coordinated transport of my vehicle to a local transmission specialist for further assessment and to initiate a warranty claim. When the warranty provider advised that the repair would need to be completed at an authorized Ford Motor Company dealership, Big Ray’s went a step further and arranged delivery of my vehicle to Brighton Ford on my behalf. Their level of service exceeded what most businesses would consider standard practice. Because of their

5/5 Stars: Fast, Friendly, and Fair Pricing! I had an outstanding experience getting my oil changed here this morning. Seriously, they were incredibly fast—I barely had time to finish my coffee! What really set them apart was the quality of service. Young was professional and actually took the time to explain the maintenance recommendations,like my air filter without any high-pressure upselling or unnecessary fear-mongering, which is a huge relief. The final price was also very reasonable and competitive. If you need reliable, honest, and speedy car maintenance, this is absolutely the place to go. I’m making Big Rays of Howell my new permanent oil change spot! Highly recommended!

I always absolutely hated going to get my oil changed before I started going to Big Ray’s. Too many times I had been treated like a moron by other shops that I avoided it as long as I could or would beg anyone else to take it in for me. But at Big Ray’s not only are they fast (which is so appreciated!) but they are knowledgeable & kind. I have never felt like I was being talked down to or deceived about what kind of service I needed. I trust them & will be a loyal customer as long as I need oil changes!

These guys are ALWAYS kind and very low pressure. They let me know if they think something could use some love and possible replacement but they never pressure me to do so. They also recommend multiple options for oil when doing an oil change, considering affordable options as well. I just genuinely feel very comfortable coming here.

My fiance brought her car in for an oil change and when she got home we found all of her oil had leaked onto the ground. I went in after the holiday and told the manager about the situation and he was more than accommodating to fix the car and the situation. They sent one of the techs to my house and found the issue and fixed it at no extra cost and even cleaned up the bottom of my engine bay. Overall I was obviously upset about the car but they earned my trust and respect back by how they handled it and fixed it. 5/5 customer service.