Bimmer Repair

Hands down the worst experience I’ve ever had with a shop I do not know how they are getting good review. I took my bmw to them on a Friday evening they dnt answer calls nor the personal phone I’ve called a total of 18 times just to get a txt saying there system is down the guy gave me his personal number after mid diagnosing my car saying it was my transmission remind you I got it diagnosed 3 times at a bmw dealer before I came to the shop, just to lie and tell me it’s my transmission to con more money out of me before doing things he assumed the worst instead of checking what’s actually wrong I have no engine light nor transmission codes all the sudden they show codes but no proof no email sent or anything. So I got my family member on the phone that works for bmw told him the things nee

I’m writing this review reluctantly, because I truly wanted this to be a good experience especially given that this shop specializes in BMWs. Unfortunately, what occurred crossed multiple lines of trust and professionalism. I dropped my vehicle off strictly for authorized repair work. While my car was still in the shop and before I had fully paid the invoice, I discovered through vehicle tracking that my car had been driven after hours to multiple locations, each roughly 20 miles away from the shop. None of this was authorized or explained proactively. When I raised concern, the explanations I received did not add up. The owner stated he was at the shop at 8:30 AM and did not notice my car was gone, yet claimed the technician who allegedly took the vehicle did not arrive until 9:00 AM. H

These guys have been servicing my 335i for over a couple years now and they’ve done a phenomenal job taking care of my car. 10/10 would recommend for anyone who cares about their BMW.

I have been a customer for over a year and I had not taken the time to write a review, but they truly deserve the 5 stars. This small business is the sort of small business that I want to continue to support. In my experience, they are not going to try to sell you a service you don't need or take advantage of you if you are not a car person. At least for me, having a BMW is about reliability and not because I have deep pockets. So, I do not have disposable cash to throw at a dealership just because my name comes up on a screen when I arrive or to a dishonest shop owner just because it is convenient or does not make a difference to my bank account. So, if you are looking for a place that is going to take care of you and your BMW, this is it.

Hands down the best choice I ever made for my BMWs. Pockets are still full & my rides are all on the road where they belong. Thanks again BR team