Bird Kultgen Ford Service

Waco, TX · Auto repair shop

Rating
4.4/5
★★★★☆ 4.4
Reviews
20
Rank in Waco
#97
of 398 shops
City Percentile
41%
rating percentile
Address
Bird Kultgen Ford Service, W Loop 340, Waco, TX 76712
Phone
(254) 666-2473
Website
www.bkford.com/ford-service.aspx
Status
Closed · Opens 7:30 AM Mon

Bird Kultgen Ford Service is an auto shop located in Waco, TX. It is one of 398 auto shops listed in Waco. Its 4.4-star rating matches the Waco city average of 4.4 stars. There are 6 photos associated with this location.

About Bird Kultgen Ford Service

We made your Ford the superior vehicle it is today and we want to ensure it remains that way - whether it's taken you 10,000 miles or 100,000 miles. That's why Bird-Kultgen Ford offers Ford service and repair, so you have access to the latest... More

Hours

SaturdayClosed

Customer Reviews

★★★★★ 5.0 Cortney H · Oct 2025

Great experience today with BK Ford. My vehicle was picked up at my job for maintenance. Then dropped off right before I got off work. This was the best accommodation for someone who is a mom to a toddler. Richard was great! And my service advisor Alex is the BEST! Don’t hesitate Waco, go call and get in with Alex. And if your like me and don’t have the time to go sit and wait, call and have Richard pick up and drop off your vehicle after service.

★☆☆☆☆ 1.0 Todd Ehlers · Dec 2025

Short story: We were forced to pay $550 for two pieces of plastic that required about 5 minutes of install time and the problem still persists. Long story: Brought in an Expedition because the blind spot sensors and cross traffic alerts were not functioning properly. We were initially told that these systems are very complex and it was probably some sort of computer or software issue. It was implied that an in depth, complicated diagnostic process was needed. After the so-called in depth diagnostic process (at the cost of over $200), we were told the issue was merely mud and dirt on the backside of the sensors in the rear bumper. We were told that to properly clean the sensors it was necessary to remove the bumper. And that the installation of new mud shields on the bumper would prev

★★★★★ 5.0 Gaybeth Robbins · May 2025

Richard did a great job picking up and delivering my vehicle back to my work! Very courteous and professional and communication was excellent! Thank you for taking good care of my vehicle while in your possession! Tyler in Quick Lane did a fantastic & thorough job with my oil change and car is running smoothly! Gaybeth Robbins

★★★★★ 5.0 Ashley Gonzalez · Dec 2025

Mr. Richard is the sweetest! He provided such great care and service.

★★★★★ 5.0 Uriah Yarbrough · Apr 2025

My wife has been dealing with the service department for an extended period of time now with a couple of different claims for her 2020 F150. She wants to give a huge shout out to the service manager, Jon Taft, for listening to her concerns and working to get the final claim moved forward and completed. Jon was very attentive. Jon had continuous communication throughout the whole process - which originally took way too long with the previous advisor assigned to the claim. Thank you, Jon.

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom

Services

Auto repair shopAuto body shopOil change serviceTire repair shop

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This listing is informational. Contact the shop directly to verify credentials, services, and availability. Listing information is aggregated from public sources and may be out of date.