Bird Kultgen Ford Service

Great experience today with BK Ford. My vehicle was picked up at my job for maintenance. Then dropped off right before I got off work. This was the best accommodation for someone who is a mom to a toddler. Richard was great! And my service advisor Alex is the BEST! Don’t hesitate Waco, go call and get in with Alex. And if your like me and don’t have the time to go sit and wait, call and have Richard pick up and drop off your vehicle after service.

Short story: We were forced to pay $550 for two pieces of plastic that required about 5 minutes of install time and the problem still persists. Long story: Brought in an Expedition because the blind spot sensors and cross traffic alerts were not functioning properly. We were initially told that these systems are very complex and it was probably some sort of computer or software issue. It was implied that an in depth, complicated diagnostic process was needed. After the so-called in depth diagnostic process (at the cost of over $200), we were told the issue was merely mud and dirt on the backside of the sensors in the rear bumper. We were told that to properly clean the sensors it was necessary to remove the bumper. And that the installation of new mud shields on the bumper would prev

Richard did a great job picking up and delivering my vehicle back to my work! Very courteous and professional and communication was excellent! Thank you for taking good care of my vehicle while in your possession! Tyler in Quick Lane did a fantastic & thorough job with my oil change and car is running smoothly! Gaybeth Robbins

Mr. Richard is the sweetest! He provided such great care and service.

My wife has been dealing with the service department for an extended period of time now with a couple of different claims for her 2020 F150. She wants to give a huge shout out to the service manager, Jon Taft, for listening to her concerns and working to get the final claim moved forward and completed. Jon was very attentive. Jon had continuous communication throughout the whole process - which originally took way too long with the previous advisor assigned to the claim. Thank you, Jon.