Blue Knob Auto Service Center, Inc.

They do good work, but they don’t keep their waiting customers up to date on what they’re doing with their vehicle. This is why I will always choose Discount Tire for tire work because their customer service is amazing! The only reason I go to Blue Knob Service is because my truck is under warranty, but it’d be nice to see the service writer walk over and update me ever so often. 3 hours waiting for some new clips to hold my rear bumper in place and I didn’t even know that’s what needed to be done until the end. Also the gentleman who answers the phone, try getting the customer’s name in the beginning, make it a little more personal, like “thank you for calling Blue Knob Service, my name is Blank, who do I have the pleasure of speaking with?” Just some friendly professional input.

I recently bought a Ram 2500 and had an issue with it not starting. Shawn sent a rollback down to pick up the truck as I live over an hour away. Also brought me a loaner vehicle. I also mentioned a few minor things I found as well. It was a simple fix and the service center turned it around quickly. Fixed the minor issues as well. This type of service was above and beyond. And is why I will always deal with Blue Knob. Shawns service was top notch and was a great guy to deal with. Thank You Greatly.

Took my car in for inspection and was given a two page list of things that needed done to pass inspection coming to 2278 in costs, half for parts and half for labor. The items on the listing they gave me seemed a little odd so I took it to two trusted mechanics who checked all the things that were ‘wrong’. Suffice to say it was all bullshit. Trying to rip thousands off of people with deceptive tactics. I got my vehicle inspected elsewhere, didn’t cancel my appointment for the repairs at blue knob honestly just being petty. They proceeded to call me almost a dozen times that day, text me and call me the next day. They were really anxious to rip me off. DO NOT TRUST THESE SCAM ARTISTS. STAY AWAY!!

I'll never service a vehicle here again, or buy again for that matter. This is the second time this has happened here (different issues). I bought this vehicle from them a few years ago, bought the extra warranty. My A/C starts blowing warm air. Its still in ext. warranty so I schedule an appt. take it in. They tell me that it was "overcharged" and that's why the system failed that's not covered under warranty. But now it's blowing cold air.?? And nothing is wrong with it. Then charged me $170 for the check!! No one touched the A/C in the vehicle since it was bought from them so how was it "overcharged". I wouldn't waste my time bringing it to you if nothing was wrong with it.

I am disabled so my wife takes our disability van to Blue Knob for oil changes, repairs and annual inspections. They are always very helpful to her and never over sell services. Their prices are reasonable and we trust them to keep our 9 year old van serviced.