Blue Water Towing

This is hands down the worst towing experience I’ve ever had. I went to Blue Water Towing after the police waived my towing fees and gave me a releaser form. I calmly tried to explain the situation, but the man at the front window refused to listen, kept saying “pay, pay, pay,” and slammed the window in my face twice. When the supervisor came out, he pretended nothing happened and then lied, claiming my card was declined — even though he never took my card or attempted to charge it. On top of that, when I called their dispatcher, she hung up on me multiple times, showing zero professionalism or respect. To make matters worse, when the police showed up, they started siding with the tow company and lying too. Instead of helping, it felt like everyone was trying to corner me into paying mon

0 stars. These people illegally towed my car from a spot without signage that it was a tow away zone. Photos and videos prove there’s no signs. Still attempted to charge $750 to return the vehicle. Eventually talked them down to $420??? Police suggested small claims court. These people are criminals and should not be in business.

When I called them, a woman with a rude and unprofessional attitude answered the phone. I started by giving her my plate number, but she cut me off and snapped, “I don’t need your plate number, what do you need?” in a very disrespectful tone. I explained what I needed, and then she asked for my plate number — exactly what I tried to give her in the first place. How stupid. When I pointed out that she should’ve just listened instead of being difficult, she hung up on me. And this was early in the morning. I don’t care if you’re having a bad day — because guess what? Me too. I know this review probably won’t matter, since most cars they tow are from apartments they circle every day — I get it, business is business. When I went to pick up my car, the process was quick. Just pay and go. Make

This company towed my 2024 Honda Pilot AWD on a regular truck , but dragged my car out of the parking spot and left REAR TIRE drag marks on the street instead of putting the tires underneath the rear tires and PROPERLY TOW my car, because this company is very unprofessional and don’t like to be held accountable for any of their actions. And the customer service person is the upmost disrespectful person that kept hanging up on me when I would call, but claim she told me she told me she put me on hold, but would hang up and not answer my calls. If you put me on hold, why wouldn’t you answer my calls when I would call back after she would hang up on me.

We were stuck with a flat tire inside Golden Gate Park at night called a couple of places and there prices were outrageous and minimum wate time was between 2-4 hours. Called Blue Water towing and they gave us an awesome price and they were 15 minutes away. Office clerk was very understanding and the driver was very respectful and fast. This team will always be my first choice and I would definitely recommend them. You heed not look any farther.