BMW of Napa Valley Service Center

I took my car in thinking it would be a simple and quick fix, but unfortunately that was not the case. However, I could not have asked for a better experience! Angel and the entire team were great! They had an amazing loaner ready for me which helped me immensely! Overall, this is the type of high caliber experience you expect from BMW.

The entire experience was frictionless. From scheduling, to completing pre-arrival steps, arrival and loaner handoff, and pick-up… smooth and efficient. Raymond (my svc contact) was friendly and ready for me on arrival, making the drop off super easy. I knew exactly what was being done, how much it would cost, and when to expect my car back. I plan to bring my bmw to Fairfield BMW for all future service.

Matt my service adviser was very clear and a perfect gentleman to me and I felt very good about our 1st encounter!!! I spoke with him about our problem recurring again and he's jumping rgt on it for me!! Great service adviser!!

I went in to have my oil changed and ended up getting four new tires and an alignment. Mathew in the service department helped me, and he was great to work with - friendly, welcoming, and did me a favor. The car needed it, and rather than going to the shop I have been to before, I decided to have the tires and alignment done at the BMW dealership. I have been to this dealership several times and have always had a stress-free experience. Great dealership.

Car was in for a routine oil change, during multi-point inspection it was recommended for additional service which I agreed. With it being late in the day on Thanksgiving eve I was worried about them not being able to contact my 3rd party warranty company to submit a claim. Jose my svc advisor was able to and he called to inform me that the service was covered and the recommended service would be done. Being the next day was Thanksgiving, I was worried that my son would not be able to drive back to SoCal on Sat to beat the holiday traffic.I had to wait a day or so for the warranty company to send payment . Overall I was pleased with how everything work out! My son was on his way back to college as planned! Thanks