BMW Of South Miami Service Center

Excellent BMW service experience! Fast, professional, and stress-free. Huge shoutout to my service advisor Donny Rizzo—knowledgeable, communicative, and truly awesome. Highly recommend!

I was traveling through Miami area from the Keys on way to North Florida when we had flat tire and needed new one. I called BMW of South Miami and was connected with Carlos in Parts to see if the one needed was in stock. He was friendly/helpful and when I showed up at the dealership he had already given my info to the service department making it easy to check in, leave my car with Xenia, have lunch at the Pinewood Bakery (in house!) and be back on the road for the rest of our 10 hour trip. Thank you Carlos and Xenia! We made it home safe and truly appreciate your professional service during what was clearly a very busy day for you.

Diana Jiménez is by far the best service advisor we have had. She is super assertive and always going the extra mile for us. She is also a pleasure to deal with, and actually cares about her clients’ time, which is a plus!

Overall not a good experience, would not recommend. Quoted 3,000 to replace my tires and tire kingdom did the same tires/alignment for 2200. When I had my rims fixed my M Tire air valve caps were removed and never given back, I had to repurchase, no help given. My rims were under warranty and they said the warranty wasn’t covering the cost to repair and they just left me to figure it out myself (another service center found a resolution through BMW for me). Just picked up my car from its last warranty service and my BMW air freshener was thrown out and again no resolution. It’s these dumb little details where you lose $40 here, $40 there, and overpriced services that left me with a bitter experience. Was given a Nissan Sentra loaner when I dropped of an X6M competition.

I had an amazing experience at this location. My car was under warranty and having an alarm in the console. Service was super fast. I left the car there and a courtesy car was provided in a very short time in front of the entrance. In around 30 minutes i left my car and the center. My car was ready the next day, i didn’t pay nothing as it was still in warranty and the problem was solved perfectly. I will surely visit bmw of south miami in case of any further needs. Great job also from the costumer service, Giovanna was kind and able to answer to all the questions. Super recommended