BMW of Westchester Service

Has a schedule inspection appointment for my X3. My appointment was at 9:15AM it’s now 12:25PM and I am still at dealership. Marco was my service advisor and basically said to me we are not the best place to do inspections, sorry. I wasn’t sure was it because i didn’t do any other services that they recommended or was it something else but I wasn’t sure very disappointed with a services provided this time and i really hope someone reaches out to me. This is absolutely unexpected I purchased a car from them and I am a customer for life.

Ray Catena Is The Best Dealership In The Tri State Area. No Debate . Bought Several Cars with them & Not Once Have I been disappointed . From the beginning to the end this relationship is flawless. The sale team Earl Morris assisting me with the perfect truck , The Parts Team Rosa Keeping My Truck Healthy , & My Advisor Sean On Top Of Maintenance Checks & Mark Making Sure I’m never at a inconvenience! You will never get service anywhere else like this , Only At Ray Catena BMW . They are the absolute best you gotta go try it .

I took my BMW X5 here for a simple oil change. When I got home oil was leaking in my drive way. I return to get it Repaired, and these guys charged me a $150.00 - saying that a washer was missing- something that should have been addressed right after the oil change before I eft the shop... Not only did they lose the washer during the oil change they tried to sell me front brakes that I do not need.... Do yourself a favor snd have an idea of what your car needs before you visit these guys... they clearly have signs of larceny...

We brought in our 2024 BMW M3 Competition for a tire alignment and repair of a scratched rim. This was our second time using this dealership for service. The process took about a week since the rim had to be shipped out for repair, which was perfectly fine with me considering they provided a loaner vehicle. While using the loaner, I was unfortunately rear-ended, and the vehicle sustained damage. When I returned it, the manager, Mike, was extremely rude and condescending, claiming the car was “very dirty.” In reality, it had only a few empty water bottles in the front and a couple of coffee cups in the back—normal items after driving my family and kids around. His tone was unprofessional, and he even commented that he “wouldn’t treat my car this way,” suggesting I had disrespected the loan

Sean Burton is always there to help, listen carefully to your concerns, provide you period updates and his customer service is top tier. If you’re stopping by see my man Sean he will make your service experience flawless.